Licensed Optician-Windsor, ON-LensCrafters

Luxottica; Southwestern Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Licensed Optician to join their team. This role focuses on delivering exceptional customer service and high-quality eyewear, ensuring that every customer feels valued and cared for. You'll be responsible for fitting glasses, managing prescriptions, and providing a welcoming atmosphere. With a commitment to innovation and quality, this forward-thinking company offers a dynamic work environment where your contributions directly impact customer satisfaction. Join a global leader in vision care and be part of a community dedicated to excellence in optical services.

Benefits

Health Care Benefits

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus Plan

Qualifications

• High School diploma required, state licensure necessary.
• Experience in optical dispensing and strong customer service skills are essential.

Responsibilities

• Welcome customers and set expectations for service.
• Fit glasses and place prescriptions accurately in lenses.
• Ensure exceptional customer satisfaction and manage competing priorities.

Skills

Customer Service Skills

Optical Dispensing Experience

Strong Basic Math Skills

Selling Skills

Technology Adaptability

Education

High School Graduate or Equivalent

State Licensure

Tools

POS Systems

iPAD/Tablet

Computers

Job description

Licensed Optician - Windsor, ON - LensCrafters

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

1. Welcome all customers, set expectations with customers.
2. Custom fit glasses & precisely place prescription in lenses.
3. Act as a leader in optical acumen.
4. Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
5. Assist team with complex product needs & prescriptions.
6. Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
7. Proactive, explore root cause of issues, forward thinking, ensure customers are satisfied & expectations are exceeded, solution driven.
8. Ability to multi-task, prioritize & manage time with competing priorities.
9. Strive to achieve exceptional results on Brand KPIs & competencies.
10. Take pride in store appearance, help to keep store clean, attractive & organized.
11. Inform management of safety opportunities; demonstrate safe work practices.
12. Be resourceful, self-motivated with a desire for continual learning, improvement & results.
13. Adhere to company policies & procedures, including discounts, promotions & inventory management.

BASIC QUALIFICATIONS

1. High School graduate or equivalent.
2. State Licensure.
3. Optical dispensing experience.
4. Strong customer service skills: communicator, listener & team builder.
5. Knowledge of current store merchandise.
6. Strong basic math skills.
7. Awareness of current fashion trends.
8. Selling skills – ability to use & carry an iPAD/tablet.
9. Familiarity with POS, computers & calculators.
10. Embrace new technology & change.

PREFERRED QUALIFICATIONS

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.