Licensed Optician-Vancouver, BC-ForEyes

Luxottica; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Licensed Optician to join their dynamic team. This role involves delivering exceptional customer service and crafting high-quality eyewear that exceeds expectations. You will play a crucial part in creating a welcoming environment, assisting customers with their vision needs, and ensuring the store operates smoothly. If you have a passion for eye care and enjoy working in a fast-paced retail environment, this is an exciting opportunity to grow your career while making a positive impact on customers' lives. Join a global leader in the optical industry and be part of a supportive team dedicated to excellence.

Benefits

Health Care

Retirement Savings

Paid Time Off/Vacation

Employee Discounts

Competitive Bonus and/or Commission Plan

Qualifications

• Must possess strong customer service and communication skills.
• State licensure and optical dispensing experience required.

Responsibilities

• Deliver exceptional customer service and craft high-quality eyewear.
• Assist customers with fittings and ensure their needs are met.

Skills

Customer Service Skills

Optical Dispensing Experience

Communication Skills

Selling Skills

Basic Math Skills

Knowledge of Current Fashion Trends

Education

High School Graduate or Equivalent

State Licensure

Tools

POS Systems

iPAD/Tablet

Computers

Job description

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.

For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish For Eyes as the premier destination for all vision needs within the community. Helps to create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritize & manage time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag & associate tablet.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators

Pay Range: 27.09 -37.71

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.