Licensed Optician-RedDeer, AB-LensCrafters

EssilorLuxottica; Red Deer; On-site; CAD 45,000 - 65,000; Full time

Job summary

LensCrafters, une entreprise engagée envers l'excellence du service client, recherche un opticien licencié pour rejoindre son équipe. Le candidat idéal se distinguera par ses compétences en service à la clientèle et son souci du détail, assurant la satisfaction des clients avec des lunettes parfaitement ajustées. Ce rôle est essentiel pour maintenir la réputation de LensCrafters en tant que destination privilégiée pour tous les besoins en vision au sein de la communauté.

Qualifications

• Expérience en optique dispensée.
• Compétences en service à la clientèle, communication et écoute.
• Connaissance des tendances de mode actuelles.

Responsibilities

• Accueillir tous les clients et établir leurs attentes.
• Ajuster les lunettes et s'assurer qu'elles répondent aux besoins du client.
• Utiliser la technologie de manière précise malgré la pression du temps.

Skills

Customer Service

Optical Dispensing

Communication

Team Building

Attention to Detail

Education

High School Graduate or Equivalent

State Licensure

Tools

POS Systems

Computers

iPAD/Tablets

Job description

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust / fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

BASIC QUALIFICATIONS

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills : communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD / tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

PREFERRED QUALIFICATIONS