Licensed Optician: Precision Eyewear & Care Lead

Certification TOGAF; Oakville; On-site; CAD 52,000 - 73,000; Full time

Job summary

LensCrafters is seeking a Licensed Optician to deliver the brand value and establish LensCrafters as the premier destination for vision needs within the community. You will provide exceptional customer service and craft high-quality eyewear that exceeds expectations.

Responsibilities include precise measurements, fitting eyewear, and guiding customers through complex prescriptions while leveraging technology, including iPad/tablet usage and POS systems.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.
• Previous customer service & retail experience.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Skills

Optical dispensing

Customer service

Communication

Teamwork

Mathematical skills

Tech literacy

Sales

POS familiarity

Education

High School graduate or equivalent

State Licensure

Tools

POS systems

Tablet/iPad

Calculators

Job description

LensCrafters is seeking a Licensed Optician to deliver the brand value and establish LensCrafters as the premier destination for vision needs within the community. You will provide exceptional customer service and craft high-quality eyewear that exceeds expectations.

Responsibilities include precise measurements, fitting eyewear, and guiding customers through complex prescriptions while leveraging technology, including iPad/tablet usage and POS systems.