Licensed Optician-London, ON-LensCrafters

Luxottica; London; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Licensed Optician to join their team in London. In this role, you will deliver exceptional customer service while fitting eyewear and providing expert optical advice. Your passion for eye care will help create exceptional experiences for customers. You will be part of a dynamic team that values innovation and quality in optical care. If you're looking to make a meaningful impact in the lives of others while working with cutting-edge technology, this opportunity is for you. Join a company that is dedicated to excellence and customer satisfaction in every interaction.

Benefits

Health Care Benefits

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus Plan

Qualifications

• Must have state licensure and optical dispensing experience.
• Strong customer service and communication skills are essential.

Responsibilities

• Welcome customers and set expectations for service.
• Accurately fit eyewear and ensure customer satisfaction.

Skills

Customer Service Skills

Optical Dispensing Experience

Strong Communication Skills

Basic Math Skills

Selling Skills

Adaptability to New Technology

Education

High School Graduate or Equivalent

State Licensure

Tools

iPAD/Tablet

POS Systems

Computers

Calculators

Job description

Licensed Optician - London, ON - LensCrafters

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high-quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

1. Welcome all customers, set expectations with customers.
2. Custom fit glasses & precisely place prescription in lenses.
3. Acts as a leader in optical acumen.
4. Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
5. Assists team with complex product needs & prescriptions.
6. Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
7. Proactive, explores root cause of issues, forward-thinking, ensures customers are satisfied & expectations are exceeded, solution-driven.
8. Ability to multi-task, prioritize & manage time with competing priorities.
9. Strive to achieve exceptional results on Brand KPIs & competencies.
10. Take pride in store appearance, help to keep store clean, attractive & organized.
11. Inform management of safety opportunities; demonstrates safe work practices.
12. Resourceful, self-motivated with a desire for continual learning, improvement & results.
13. Adhere to company policies & procedures, including discounts, promotions & inventory management.

BASIC QUALIFICATIONS

1. High School graduate or equivalent.
2. State Licensure.
3. Optical dispensing experience.
4. Strong customer service skills: communicator, listener & team builder.
5. Knowledge of current store merchandise.
6. Strong basic math skills.
7. Awareness of current fashion trends.
8. Selling skills – ability to use & carry an iPAD/tablet.
9. Familiarity with POS, computers & calculators.
10. Embrace new technology & change.

PREFERRED QUALIFICATIONS

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.