Licensed Optician-Lethbridge, ab-Lenscrafters

ESSILORLUXOTTICA GROUP; Lethbridge; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in eyewear is seeking a Licensed Optician who is passionate about delivering exceptional customer service and high-quality eyewear. In this dynamic role, you will welcome customers, fit glasses, and ensure their needs are met with precision and care. Join a global community dedicated to transforming the eyewear and eyecare industry, where your contributions will make a significant impact. This position offers an opportunity to work with cutting-edge technology while being part of a supportive team that values continuous learning and improvement. If you are ready to elevate the customer experience in a thriving environment, this role is perfect for you.

Benefits

Health Care Benefits

Retirement Savings

Paid Time Off/Vacation

Employee Discounts

Competitive Bonus Plan

Qualifications

• High school diploma or equivalent and state licensure required.
• Experience in optical dispensing and strong customer service skills are essential.

Responsibilities

• Welcome customers and provide exceptional service by fitting eyewear accurately.
• Utilize technology to ensure customer satisfaction and meet brand KPIs.

Skills

Customer Service Skills

Optical Dispensing Experience

Strong Basic Math Skills

Selling Skills

Knowledge of Current Fashion Trends

Education

High School Graduate or Equivalent

State Licensure

Tools

iPAD/Tablet

POS Systems

Computers

Calculators

Job description

Requisition ID: 884746

Store #: 001901 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

MAJOR DUTIES & RESPONSIBILITIES

1. Welcome all customers, set expectations with customers
2. Custom fit glasses & precisely place prescription in lenses
3. Acts as a leader in optical acumen
4. Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
5. Assists team with complex product needs & prescriptions
6. Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
7. Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
8. Ability to multi-task, prioritize & manage time with competing priorities
9. Strive to achieve exceptional results on Brand KPIs & competencies
10. Take pride in store appearance, help to keep store clean, attractive & organized
11. Inform management of safety opportunities; demonstrates safe work practices
12. Resourceful, self-motivated with a desire for continual learning, improvement & results
13. Adhere to company policies & procedure, including discounts, promotions & inventory management

BASIC QUALIFICATIONS

1. High School graduate or equivalent
2. State Licensure
3. Optical dispensing experience
4. Strong customer service skills: communicator, listener & team builder
5. Knowledge of current store merchandise
6. Strong basic math skills
7. Awareness of current fashion trends
8. Selling skills - ability to use & carry an iPAD/tablet
9. Familiarity with POS, computers & calculators
10. Embrace new technology & change

PREFERRED QUALIFICATIONS

1. Previous customer service & retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.