Licensed Optician-Cambridge, on Pearle Vision

ESSILORLUXOTTICA GROUP; Cambridge; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Licensed Optician, where you will play a vital role in delivering exceptional eye care services. This position emphasizes customer satisfaction and retail sales, allowing you to build strong relationships with customers and colleagues alike. You will be responsible for fitting eyeglass prescriptions and providing tailored recommendations to enhance customer experiences. With a commitment to quality and detail, you will help maintain high standards in store merchandising and operations. If you are passionate about eye care and enjoy working in a dynamic retail environment, this opportunity is perfect for you.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Commission Plan

Qualifications

• State licensure or certification as an optician is required.
• 3+ years of experience in retail or customer service is preferred.

Responsibilities

• Deliver exceptional customer experiences and foster customer retention.
• Fill eyeglass prescriptions and assist customers with frame selection.
• Drive store sales by practicing effective retail selling skills.

Skills

Customer Service

Sales Skills

Communication Skills

Problem-Solving

Retail Operations

Education

High School Diploma

Bachelor's Degree in Retail Operations

Tools

Optical Tools

Point of Sale (POS) Systems

Personal Computers

Job description

Requisition ID: 882138

Store #: 005858 Pearle Vision

Position: Full-Time

Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision, we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people-focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye care industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Licensed Optician attracts and retains customers by delivering an exceptional customer experience, fosters customer retention, and promotes outstanding associate/doctor satisfaction.

MAJOR DUTIES & RESPONSIBILITIES

Drives profitable store sales by fostering a retail selling culture by practicing NECE and using effective retail sales skills.

1. Develops professional business relationships with other Associates and Doctors.
2. Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, to include but not limited to the following:
   
   1. Utilizing optical prescription, evaluates prescription in conjunction with customer's visual requirements;
   2. Asking lifestyle questions to determine customer's vision needs;
   3. Recommending specific lenses, lens coatings, and frames to suit customer needs;
   4. Assisting customers in the selection of frames and coordinating frames with optical measurements and prescription;
   5. Conducting measurements of bridge and eyesize, temple length, vertex distance, pupilary distance, and optical centers using appropriate tools;
   6. Troubleshooting vision issues confidently and bringing to resolution for customer satisfaction;
   7. Aiding in training of new associates to help them understand frame and lens selection.
3. Assists with ensuring each store is effectively merchandised and presented according to Planogram and other Company standards.
4. Ensures high quality through accurate measurements, correct pricing, POS entry, and realistic delivery time quotes.
5. Maximizes Managed Vision Care relationships and sales opportunities.
6. Assists with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives, and company standards for signage and promotions.

BASIC (REQUIRED) QUALIFICATIONS

1. High School Diploma or equivalent
2. State licensure or certification by a nationally-recognized opticianary association as an optician
3. Experience and results with a retail or customer service establishment
4. Ability to sell through use of sales skills and accountability for sales results
5. Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
6. Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
7. Success in store merchandising and attention to detail
8. Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

PREFERRED QUALIFICATIONS

1. Bachelor degree or equivalent experience in retail operations
2. 3+ years of experience
3. Experience with personal computers

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

EssilorLuxottica SpeakUp Hotline at 844-303-0229.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.