Licensed Insurance Associate

Ontario Medical Association; Toronto; On-site; CAD 65,400 - 69,490; Full time

Benefits offered by this job

Competitive salary

Pension plan

Bonus program

Group benefits package

Paid professional development

Job summary

A prominent healthcare advocacy group in Toronto seeks a sales support professional responsible for developing relationships with physicians regarding insurance solutions. The candidate must have a Community College Diploma in Business Administration and 2-3 years of experience in a sales and administration role. Responsibilities include assisting in the management of insurance applications and resolving member inquiries. This role supports a hybrid work environment and offers competitive benefits along with a salary range of $65,400 to $69,490.

Qualifications

• 2-3 years of experience in a licensed sales and administration support position.
• Knowledge of group benefit knowledge and how to analyze insurance coverage.
• Experience with customer inquiries and effective follow-up.

Responsibilities

• Develop relationships with physicians to distribute products.
• Facilitate timely completion and approval of group applications.
• Support Customer Service Representative team when required.

Skills

Sales ability

Administrative skills

Insurance industry knowledge

Customer service skills

Salesforce CRM knowledge

Education

Community College Diploma in Business Administration or equivalent

LLQP (Life License Qualification Program)

Job description

Are you looking to join one of Greater Toronto’s Top 2026 Employers? The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health‑care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary

This position is responsible for sales and supporting the OMA Insurance Advisory and Education & Engagement teams with developing relationships with physicians to distribute group products and respond to daily queries and requests.

How you will make a difference

• Building and maintaining strong working relationships with physicians; review all new leads to determine qualification status and confirm potential for sale or consultation, acknowledge and follow up on the lead and compliance documentation.
• Recommending OPIP and Group Health & Dental OMA insurance solutions to address needs and ensure physicians and their families have adequate and applicable insurance coverage, analyze current coverage, explain options, and refer members to Advisors for all other products.
• Facilitating timely completion and approval of group applications, clarifying information, providing quotes, and addressing concerns and needs.
• Proactively performing OMA member outreaches and campaigns to generate leads and create opportunities through to application completion.
• Providing service support as escalated by partners for members on group and third‑party insurance applications when required.
• Assisting the Customer Support Representative team with the overflow of service requests by addressing member concerns and needs.
• Gathering, documenting, and handling member and service‑related, product, administrative and process matters, complaints and escalations, and follow up on actions taken to resolve issues; provide a clear and concise response to member.
• Adhering to all OMAI compliance requirements and agreed‑upon Service Level Agreements ensuring information accuracy based on member service requests using proper activity settings.
• Presenting as a good brand ambassador of the OMA who displays professionalism, courteousness, patience, and understanding when dealing with our members.

Requirements that are important to us

• Community College Diploma in Business Administration or equivalent.
• Ability to perform sales and administrative duties.
• Two to three years experience in a licensed sales and administration support position in a branch, life insurance agency office or life insurance company.
• Knowledge and understanding of the insurance industry.
• Some investment or annuity knowledge would be an asset.
• Working knowledge with Salesforce CRM system.
• LLQP (Life License Qualification Program) is required.
• CLU (Chartered Life Underwriter) and CFP (Certified Financial Planner) is considered an asset.
• Group benefit knowledge.

The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.

What do we have to offer you?

• A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours.
• A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health‑care system.
• An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity.
• A commitment to growth and development through paid professional development and continuous in‑house learning.
• A friendly and flexible hybrid work environment.
• Competitive total rewards package including a hiring salary range of $65,400 - $69,490 plus pension plan and a bonus program.
• Exceptional group benefits package, including a spending account and a robust wellness program.
• An organization that has been recognized as Greater Toronto’s Top Employers for six consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.

We're excited to share this opportunity, which is for an existing vacancy on our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.