Licensed Insurance Advisor

Manulife; Toronto; Hybrid; CAD 51,000 - 81,000; Full time

Job summary

Manulife in Toronto is seeking a Licensed Insurance Advisor to help individuals and families choose Health & Dental, Travel, and Life Insurance solutions while developing sales and customer experience skills.

You’ll join a supportive team with training and continuous learning opportunities, including a sponsored Harmonized LLQP education if you don’t have the license yet. The role offers hybrid work and clear advancement potential.

Qualifications

• Strong communication and active listening.
• Customer-focused with a positive team attitude.
• Willing to learn and earn licensing (LLQP sponsorship available).
• Experience with phone channels helpful but not required.
• Comfort working from home or in an open office.
• Familiarity with CRM platforms a plus.

Responsibilities

• Handle inbound calls about Health & Dental, Travel, and Life Insurance.
• Connect with customers who expressed interest through outbound calls.
• Assist clients through online chat and digital channels.
• Understand client needs and recommend suitable insurance solutions.
• Record client details in our online systems.
• Work toward monthly, quarterly, and annual sales and quality goals.
• Build customer relationships and develop your sales pipeline.
• Support marketing and sponsor campaigns.
• Share customer insights to improve products and processes.

Skills

Communication skills

Teamwork

Sales mindset

Customer focus

Attention to detail

Education

Post-secondary degree

Tools

MS Outlook

Salesforce

Job description

Are you looking to kick‑start a meaningful career where you can learn, grow, and make a real impact for customers? As a Licensed Insurance Advisor, you’ll help individuals and families choose Health & Dental, Travel, and Life Insurance solutions that fit their needs—all while developing strong sales, communication, and customer experience skills.

You’ll work with customers already waiting to speak with you (no cold calling!) and be part of a supportive team that provides training, coaching, and continuous learning opportunities.

No LLQP license yet? No problem. If you're motivated and ready to learn, we’ll sponsor your Harmonized LLQP education—covering the accredited course, exam, and licensing fees—so you’re fully prepared before your start date.

We are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10:00 am-5:00 pm EST on Saturdays, offering shifts within these windows.

Position Responsibilities

• Support new clients by handling inbound calls about Health & Dental, Travel, and Life Insurance
• Connect with customers who have already expressed interest through outbound calls
• Assist clients through online chat and digital channels
• Learn to understand client needs and recommend the right insurance solutions
• Record client details and needs accurately using our online systems
• Work toward monthly, quarterly, and annual sales and quality goals
• Build strong customer relationships and develop your personal sales pipeline
• Support marketing and sponsor campaigns
• Share customer insights to help improve our products and processes

Required Qualifications

• Strong communication skills—both written and verbal with excellent active listening skills
• A positive, team‑oriented attitude and a genuine focus on customer experience – one of our key values is ‘Obsess about Customers’
• Motivation to meet sales targets and build a career with strong earning potential
• Comfort working in both open office environments and from home
• A natural ability to connect with people, understand their needs, and guide conversations
• Attention to detail when gathering information, analyzing needs, and offering solutions

Preferred Qualifications

• You’re a natural problem‑solver who can communicate comfortably with different types of clients to help guide them to the right solution
• You’re confident navigating multiple screens or systems at once, and you’re eager to learn new tools (experience with MS Outlook, Salesforce, or other web‑based systems is a plus)
• Experience in telephone sales or a call‑center environment is helpful, but not required
• Previous exposure to insurance—especially Accident & Sickness or Life Insurance—is considered an asset
• A post‑secondary degree is great to have, but equivalent work or volunteer experience is also strongly considered
• Familiarity with Salesforce or another CRM platform is an advantage, but we’ll support your learning if you’re new to it

If you want to grow your skills, make a difference for customers, and build a rewarding career in a supportive environment, this role is an incredible place to start.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, Ontario, Toronto, 250 Bloor Street East

Working Arrangement

Hybrid

The compensation for this role includes salary and sales incentives and is expected to be between

$51,300.00 CAD - $81,300.00 CAD

Employees participate in sales incentive programs and earn incentive compensation based on role‑specific criteria. Actual compensation will vary depending on individual performance, sales results, local market conditions as well as relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the compensation range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.