Licensed Assistant Manager-Ottawa, ON-LensCrafters

Luxottica; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in eyewear is seeking a Licensed Assistant Manager for its Ottawa location. The role involves leading the store team, meeting performance metrics, and providing exceptional customer service while ensuring compliance with company policies. Candidates must have a valid Opticianry license and management experience in retail.

Qualifications

• Current & valid state Opticianry license required.
• 1+ years management/supervisory experience.
• Knowledge of retail operations and processes.

Responsibilities

• Acts as a leader in absence of the Store Manager.
• Delivers quality and improvement to meet KPIs.
• Provides training and guidance to team members.

Skills

Selling skills

Problem solving

Customer service

Basic math skills

Education

High School graduate or equivalent

College degree or equivalent

Job description

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Licensed Assistant Manager-Ottawa, ON-LensCrafters

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs) :

Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following :

Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.

• Adjusts & / or repairs eyewear.
• Presents and dispenses eyewear & creates a lasting impression.
• Performs accurate digital measurements.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management / supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Demonstrated high-level of selling skills
• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) & / or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program