Licensed Administrator – In Office – Burlington, Ontario, Canada

Davies Group; Burlington; On-site; CAD 39,000 - 54,000; Full time

Benefits offered by this job

Education fee reimbursement

Flex-benefit health and dental plan

Job summary

ClaimsPro is seeking a Licensed Administrator for our Burlington, Ontario office. This in-office role demands strong organizational and communication skills and will support claims processing, invoicing and customer service for insured clients.

You will work closely with the adjusters, manage data entry in claims software, and handle client communications. Competitive CAD compensation is offered with benefits and growth potential in a team-focused environment.

Qualifications

• Post secondary diploma in Office Administration.
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Able to draw valid conclusions and effectively communicate them.
• Qualify for Adjuster’s license – must be willing to take courses and obtain license in the future.
• Proficient with Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• Previous experience within a dynamic team will be given preference.
• Demonstrated ability to maintain a high level of confidentiality.

Responsibilities

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines.
• Provide high level of customer service to clients and the insured.
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files.
• Transcribing data from source documents following standardized procedures.
• Transcribing reports and statements when required.
• Processing client invoicing for claims and prepare files for closure.
• Coordinating and arranging various appointments for adjusters and handling incoming/outgoing phone inquiries.
• Reception relief: answer phones and forward calls professionally.
• All duties as assigned.

Skills

Communication skills

Teamwork

Customer service

Organization

Time management

Confidentiality

Professionalism

Attention to detail

Problem solving

Multitasking

Education

Office Administration diploma

Tools

Microsoft Office (Outlook, Word, Excel, OneDrive)

Job description

Licensed Administrator – In Office – Burlington, Ontario, Canada

Licensed Administrator – In Office – Burlington, Ontario, Canada

Compensation range: $38,700.00 – $53,700.00 annually

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.

We have an existing opportunity to add a full-time Licensed Administrator to our team! This position is In-office and will be located in our Burlington, ON office.

Candidate should live close to the office location, as you will be expected to be in office weekly.

Competitive Pay: $38,700 – $53,700 CAD Annual – compensation range is commensurate with experience, qualifications, and internal equity

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.
• Your workload is balanced.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
• Support to the adjusting team (Accident Benefits, Liability, Property or other areas) and the branch office
• Provide high level of customer service to clients and the insured
• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software
• Sending appropriate client acknowledgements, confirmations and correspondences to clients , claimants, legal representatives and parties involved on various claim files
• Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the district/branch manager, assistant branch managerand property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional and efficient manner
• Other duties as assigned

Qualifications & Experience

• A post secondary diploma in Office Administration
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning
• Able to draw valid conclusions and effectively communicate them.
• Qualify for Adjuster’s license – must be willing to take courses and obtain license in the future
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)
• Previous experience within a dynamic team will be given preference.
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Advanced communication skills including:
• Effective written skills including grammar and those of a technical nature
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Commitment to ongoing education and learning
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.