Library technician, Client Services Technicien-ne en doc., service à la client

Universite Saint-Paul; Ottawa; On-site; CAD 48,000 - 62,000; Full time

Job summary

Une université dynamique recherche un(e) Technicien.ne en documentation pour le service à la clientèle. Le poste implique d'accueillir les usagers, de gérer les documents, et d'assurer un service de référence. Le candidat idéal doit être bilingue, posséder un diplôme en documentation, et avoir une forte orientation vers le service à la clientèle. Ce rôle offre une opportunité de développement professionnel dans un environnement collaboratif.

Qualifications

• Connaissance des formats MARC et RDA.
• Compétences en dépannage dans leur domaine d'expertise.
• Dynamique, intéressé(e) et motivé(e).

Responsibilities

• Participer aux services de circulation, prêt et retour de livres.
• Assurer le bon fonctionnement des salles d'étude.
• Préparer la liste de sélection quotidienne pour le système intégré de bibliothèque.

Skills

Bilingue en anglais et français

Compétences en communication

Orientation service à la clientèle

Capacité à travailler sous pression

Gestion du temps

Education

Diplôme en techniques de documentation ou équivalent

Tools

MS Word

Excel

Logiciel de prêt

Job description

Look for missing books, books declared returned, etc.

Title of the position:

Technicien.ne en documentation au service à la clientèle

Contest number: 015-2025

Bibliothèque et archives Jean-Léon-Allie

Immediate supervisor:

Bibliothécaire en chef des services aux usagers

Type of employment:

Regular, full-time (unionized)

Work schedule:

35 hours per week - including some evenings and weekends

Level 4 ($48,767 – $61,170)

The masculine is used without discrimination and solely to lighten the text.

Université Saint-Paul (1848), the founding college of the University of Ottawa, has maintained a federated relationship since 1965. Bilingual and human-scale, it has over 1,000 students; it offers programs in social communications, counseling and psychotherapy, canon law, public ethics, conflict studies, theology, human relations, transformative leadership, and spirituality and social innovation. Université Saint-Paul provides a conducive work environment for professional fulfillment and competitive social benefits.

Under the supervision of the chief librarian of user services, the technician greets users at the service desk; acts as the first point of contact with clients; serves as a resource person for our selection list.

Providing customer service within library activities includes:

• Participating in circulation services, lending, and returning books;
• Welcoming users, proactively assisting with customer service, guiding research, helping find documents;
• Providing directional reference service: guiding students, faculty, and other users in utilizing library services, including orientation sessions at the start of fall and winter sessions;
• Providing first-line reference service using the library catalog, research guides, and electronic tools; referring to a librarian when needed;
• Ensuring the proper functioning of group study rooms; assisting students with reservations; ensuring policies are followed;
• Basic IT support: maintaining public computers, assisting users, reporting issues to the IT team, following up on requests, and supporting the PaperCut printing system.

B. Digitization and Selection List

• Preparing the daily selection list for the integrated library system;
• Gathering and preparing documents for transport;
• Digitizing articles or documents;
• Sending digitized documents;
• Resolving issues within the integrated library system or digitization process.

Organizing and returning library documents to their proper shelves. This may include weededing or transferring documents between collections.

• Collecting documents from various floors daily, including group study rooms and service counters;
• Sorting monographs, periodicals, newspapers, reference works, and microforms;
• Storing documents based on location, classification codes, and specific arrangements;
• Ensuring documents are not stored too tightly on shelves; moving collections as needed;
• Removing and repairing damaged documents;
• Checking the order on shelves and returning misplaced documents to their correct places;
• Searching for missing books or reported returns.

D. New Arrivals and Display Cases

• Rotating new items in designated sections;
• Preparing display cases outside the library;
• Participating in creating thematic displays;
• Performing any other related tasks requested by the supervisor.
• Taking responsibility for professional development and informing the supervisor of training needs;
• Participating in training sessions, colloquiums, and conferences related to the role.

Knowledge and Experience

• Diploma in documentation techniques or equivalent;
• Knowledge of MARC and RDA formats;
• Bilingual in English and French (spoken and written);
• Knowledge of electronic tools such as research guides and databases;
• Knowledge of reference interviews;
• Proficiency in MS Word and Excel;
• Knowledge of lending software;
• Ability to troubleshoot within their area of expertise;
• Dynamic, interested, and motivated;
• Flexible and adaptable to change;
• Effective communication and teamwork skills;
• Understanding and adherence to professional standards and principles of ethics and intellectual freedom;
• Interpersonal skills and customer service orientation;
• Sense of responsibility, good judgment, and autonomy;
• Initiative and respect for established procedures;
• Good time management and prioritization skills;
• Ability to work under pressure;
• Availability and flexibility: cooperation and collaboration in daily activities and exceptional requests.

Interested candidates are asked to submit their application online at Offres d'emploi (ustpaul.ca) by May 21, 2025, at 11:59 PM.

We thank all applicants. We will only contact shortlisted candidates for the next selection step.

We subscribe to principles of employment equity and encourage participation from all eligible individuals to work in Canada. If your application is selected and you believe you need accommodations during the selection process, please inform us if contacted for an interview. Personal information is protected under the Personal Information Protection Act.