Library Student Worker

Lethbridge Polytechnic; Lethbridge; On-site; CAD 30,000 - 60,000; Part time

Job summary

A public educational institution in Lethbridge seeks a Library Student Worker to assist users at the Buchanan Library. This role includes delivering excellent customer service, maintaining resources, and providing basic technical support. The position offers flexible, casual hours, primarily in the evenings and on weekends, making it suitable for students pursuing their education while gaining valuable experience in a library environment.

Qualifications

• Experience in a library or customer service preferred.

Responsibilities

• Deliver excellent customer service at the library service desk.
• Assist users in locating books and other resources.
• Maintain and troubleshoot library technology.

Skills

Reliable, punctual, and committed to service

Critical thinking and adaptability

Strong interpersonal skills

Clear communicator

Ability to work independently

Education

High School Diploma

Job description

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Please see Special Instructions for more details.

Lethbridge Polytechnic is committed to inclusive recruitment practices by providing reasonable access and accommodations to applicants. If you would like to request an accommodation at any stage of the recruitment process, please contact [e-mail]. Private information received in relation to the request will only be used to facilitate the recruitment process and will be kept confidential and shared only as needed with the selection committee.

Posting Details

Position Information

Job Title Library Student Worker Appointment Type Casual Position Dates August 25, 2025 - April 30, 2026 Hours per week/FTE 0-20 About the Position

This casual student position is based in the Buchanan Library, part of the Centre for Teaching, Learning, and Innovation (CTLI) at Lethbridge Polytechnic. Library Student Workers play a key role in supporting access to library services, spaces, and resources. Working at the front service desk, students in this role assist users directly or refer them to the appropriate person or service to meet their needs. Shifts are typically scheduled from 4:30–8:00 p.m. Monday through Thursday and 12:00–4:30 p.m. On Saturdays, based on availability and scheduling needs. All shifts take place on campus in the Buchanan Library.

Position Details

Primary Focus

This role supports front-line service delivery in the Buchanan Library by assisting users with accessing resources, spaces, and technology, and by providing excellent customer service and timely referrals.

Specific Accountabilities

Circulation Services

• Deliver excellent customer service at the library service desk
• Check in and check out library materials using the library system
• Assist users in locating books and other physical resources
• Maintain and troubleshoot printers, photocopiers, and scanners
• Re-shelve materials and ensure stacks are tidy and organized
• Open and close the library according to established procedures
• Follow all privacy and confidentiality protocols, including signing the Lethbridge Polytechnic Non-Disclosure Agreement
• Record and track library usage statistics during shifts
• Develop familiarity with library collections and circulation policies
  
  

Reference Support

• Respond to basic reference questions or refer to appropriate staff as needed
• Maintain up-to-date knowledge of library and CTLI staff roles for effective referrals
• Monitor and assist with the library chat service, escalating queries when appropriate
  
  

Technology Support

• Refer complex technical issues to ITS staff in line with training
• Provide basic support with Wi-Fi, printing, password resets, Microsoft Office, and other common tools
• Offer introductory assistance with Canvas and related software
  
  

Additional Duties

• Support special projects or events as assigned
• Contribute to creating a welcoming and inclusive library environment
  
  

Required Qualifications

Educational level

• High School Diploma
  
  

Skills And Competencies

• Reliable, punctual, and committed to providing consistent service
• Demonstrates critical thinking and adaptability in dynamic situations
• Able to assess and respond to user needs effectively
• Works well with others and builds positive relationships with peers and staff
• Self-motivated and able to complete tasks independently with minimal supervision
• Strong interpersonal skills, including a welcoming and respectful approach to diverse users
• Clear and effective communicator, both in person and through written channels
  
  

Preferred Qualifications

• Experience working or volunteering in a library or customer service environment
  
  

Salary AUPE Class Level 1 Step 1 $16.25/hour Working Here

Culture of Care

A Culture of Care at Lethbridge Polytechnic embraces a workplace that both protects and empowers employees by creating an environment that promotes psychological, cultural and physical safety. All employees play an important role in building a safe and supportive campus dedicated to learning and growing.

Posting Detail Information

Posting Number C25-00431 Open Date 07/24/2025 Close Date Open Until Filled Yes Special Instructions to Applicants

Lethbridge Polytechnic is committed to inclusive recruitment practices by providing reasonable access and accommodations to applicants. If you would like to request an accommodation at any stage of the recruitment process, please contact [e-mail]. Private information received in relation to the request will only be used to facilitate the recruitment process and will be kept confidential and shared only as needed with the selection committee.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents

• Cover Letter
• Resume
  
  

Optional Documents

• Letter of Recommendation
• Curriculum Vitae
• Media File
• Portfolio