Library Services Manager - Front Desk & Team Leadership

Stony Plain Public Library; Edmonton; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Extended health and dental coverage

One week of management paid time-in-l-

Sick leave

LAPP participation

Professional development opportunities

Job summary

Stony Plain Public Library is seeking a Public Services Manager to lead a team of five permanent and six casual staff, overseeing scheduling and performance management at the front desk and across the library. The role requires experience scheduling varied shifts, delivering outstanding customer service, and training staff in reference services and digital resources.

Reporting to the Deputy Director, this position is a key member of the leadership team, with responsibilities including training

Qualifications

• MIS/MLIS from an ALA-accredited program, LIT diploma, or undergraduate degree.
• Must be able to lift up to 50 lbs and perform physical duties as needed.
• Minimum three years library experience with two years supervisory/scheduling responsibilities.

Responsibilities

• Provide and model excellent customer service to library patrons.
• Effectively schedule staff and assign tasks to library assistants.
• Recruit, coach, mentor, and train staff for reference services and reader's advisory.
• Train staff to use the ILS (Polaris Leap) for account and circulation functions.
• Develop and implement process/workflow improvements.
• Manage staff training on library policy and procedures.
• Resolve customer service issues escalated to management.
• Monitor safety, security and cleanliness of the library space.
• Evaluate and supervise performance management of public service staff.
• Communicate policy, staffing models, and budget needs to Director.

Skills

Staff scheduling

Customer service

Training & supervision

Change management

Coaching staff

Education

MIS/MLIS (ALA), LIT diploma or undergrad degree

Tools

Polaris Leap

Microsoft Office

Job description

Stony Plain Public Library is seeking a Public Services Manager to lead a team of five permanent and six casual staff, overseeing scheduling and performance management at the front desk and across the library. The role requires experience scheduling varied shifts, delivering outstanding customer service, and training staff in reference services and digital resources.

Reporting to the Deputy Director, this position is a key member of the leadership team, with responsibilities including training