Library Services Coordinator - Whitemud Crossing Branch

City Of Edmonton; Edmonton; On-site; CAD 74,000 - 96,000; Full time

Job summary

The City of Edmonton is seeking a Library Services Coordinator for the Whitemud Crossing Branch. This role involves leading a dynamic team, ensuring excellent customer service, and managing the operations of the library. Candidates should have strong leadership skills, a background in library sciences, and a passion for community service. The successful candidate will thrive in a fast-paced environment, contribute to public programs, and uphold the library's commitment to diversity and inclusion.

Qualifications

• Five years of experience in customer service and membership.
• Two years of supervisory experience.
• Experience scheduling staff and planning public activities.

Responsibilities

• Recruit, support, coach, and train staff.
• Ensure smooth operation of library branch.
• Develop and implement work procedures and operational workflows.

Skills

Customer Service

Communication

Interpersonal Skills

Teamwork

Planning

Education

Information Management/Library Technology diploma

Undergraduate Degree

Tools

Microsoft Office

Circulation Databases

Job description

Job Description - Library Services Coordinator - Whitemud Crossing Branch (52656)

Job Description

Library Services Coordinator - Whitemud Crossing Branch

Job Number

Job Number

: 52656

Are you an Operational Wizard?

What do you want to be today? Edmonton Public Library is looking for a dynamic and creative operational wizard to join our team! This is an exciting opportunity for an enthusiastic operational wizard (aka Library Services Coordinator) who enjoys working with staff and the public in a challenging and fast-paced environment.

What we're looking for:
Our Library Services Coordinators are friendly and supremely organized leaders who want to make a difference in the community. They recruit, support, coach and train staff, model excellent customer service, negotiate the thorny wilderness, and slay the scheduling demons. They use their powers for good to ensure the smooth operation of the branch and then accomplish ten impossible things before lunch.

Qualifications

Qualifications :

• An Information Management/Library Technology diploma or a directly related diploma with significant course content focused on education or community work, or an undergraduate degree.
• A minimum of five years of related experience in customer service, membership, and facilitating classes and events.
• A minimum of two years of related supervisory experience.
• Experience scheduling staff.
• Experience developing, implementing, and evaluating work procedures and operational workflow.
• Experience in developing and presenting classes and events for customers of all ages.
• Experience in the use of circulation databases, electronic resources, and equipment.
• Experience in the use of Microsoft Office programs and internet applications.

What do you need to bring to this position?

• A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion .
• Demonstrated excellence in interpersonal and communication skills.
• Strong customer service orientation.
• Ability to supervise and coach staff members.
• Ability to contribute positively and work effectively within a team environment.
• Ability to write, develop, and interpret circulation policies and procedures.
• Experience in planning activities for the public is desirable.
• Experience in providing instruction to individuals and/or small groups is an asset.

Note:

• This position consists of varied schedules which include day, evening and weekend shifts .
• Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.

About the Branch:

Please click HERE to view information about the branch.

Who we are:

The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas, and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.

Pay Band:
$41.02 - $52.60 per hour* *Approximately $74,954 - $95,661 per annum based on a 35 hour work week. Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.

Classification Title : Library 6

Posting Date

Closing Date

Number of Openings (up to)

Number of Openings (up to)

: 1 - Permanent Full-time

Union : CSU 52

Department

Department

: Public Services Department (Edmonton Public Library)

Work Location(s)

Work Location(s)

: Whitemud Crossing Branch, 145 Whitemud Crossing Shopping Centre, 4211 - 106 Street Edmonton T6J 6L7