Library Public Service Associate II

City of Vancouver; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

Eine innovative und integrative Einrichtung sucht engagierte Bibliotheksassistenten, die hervorragende Kundenservicefähigkeiten mitbringen. In dieser Rolle unterstützen Sie die Gemeinschaft, indem Sie an der Servicetheke arbeiten, Fragen beantworten und die Nutzung von Büchern und Technologien fördern. Die Position erfordert eine freundliche und respektvolle Interaktion mit einer vielfältigen Kundschaft. Wenn Sie eine Leidenschaft für den Service und die Unterstützung von Lernenden haben, könnte dies die perfekte Gelegenheit für Sie sein. Werden Sie Teil eines Teams, das über 5 Millionen Artikel jährlich ausleiht und die Freude am Lernen fördert.

Qualifications

• Mindestens ein Jahr relevante Bibliothekserfahrung.
• Fähigkeit, Bücher und Materialien zu handhaben, einschließlich Heben großer Mengen.

Responsibilities

• Bedienung der Servicetheken und Unterstützung der Benutzer bei Fragen.
• Leitung von Büroangestellten in Abwesenheit eines Supervisors.

Skills

Kundenservicefähigkeiten

Geduld

Empathie

Technologieaffinität

Teamführung

Education

Abschluss der zwölften Klasse

Relevante kommerzielle oder Bibliothekskurse

Tools

Bibliothekssoftware

Job description

Requisition ID: 43571

About the Vancouver Public Library

Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. We introduce people to books and information that could change their lives and ensure everyone feels welcome.

As the third largest public library system in Canada, we have over 800 staff across 21 locations, lending more than 5 million items annually, including books, streaming content, musical instruments, and more. Our programs and events attract nearly 200,000 attendees who seek to learn, be inspired, and connect.

We seek positive individuals with excellent customer service skills, capable of confidently and respectfully delivering library services to our diverse communities. Adaptability and a willingness to learn are essential as we evolve to meet public needs.

If this sounds like you, consider joining our innovative and inclusive workplace. Reach out to us today.

Worksite

These positions are based at our Carnegie Branch, located inside the Carnegie Community Centre at 401 Main Street, Downtown Eastside.

About the Job

Library Public Service Assistant IIs (LPSA II) staff the service desks, checking in and out items, assisting patrons with VPL’s website and apps, and answering questions in a friendly, welcoming manner. They provide basic reader’s advisory by referencing the collection and assist with the use of computers and printers.

LPSA IIs also provide guidance to clerical staff, especially in the absence of a supervisor, and are responsible for scheduling and tracking staff hours to ensure payroll accuracy.

We serve a community from all walks of life, offering friendly, respectful, and responsive service regardless of background or income. A genuine desire to help people is a key asset.

Additional duties include sorting and shelving resources, requiring physical activity such as lifting, reaching, bending, and standing for long periods. You will be part of a system circulating over 5 million items annually.

LPSA IIs also support our public creative programs.

Note

This is one job posting with multiple positions. Please submit one application, indicating your preferred schedule(s) in your cover letter.

Job Requirements

Minimum Qualifications

• Completion of Twelfth grade, supplemented by relevant commercial or library technician courses.
• Considerable related library experience (1 year).

Knowledge, Skills & Abilities

• Excellent customer service skills, patience, warmth, curiosity, diplomacy, tact, and empathy, especially in conflict de-escalation.
• Physical ability to handle books and materials, including lifting and moving large volumes.
• Knowledge of library objectives, organization, procedures, and resources; experience with library software is an asset.
• Openness to new work procedures and adaptability to change.
• Comfort with technology, multitasking in a fast-paced environment, and learning new applications.
• Strong team-building and leadership skills for guiding clerical staff.
• Excellent oral and written communication skills, flexibility, and clarity in interactions.
• Organizational skills, punctuality, and pride in quality work.

Additional Details

• Affiliation: CUPE 391
• Employment Type: Part-Time / Full-Time
• Salary: $27.04 to $31.66 per hour
• Work Schedule: Various shifts as detailed, with potential changes.
• Closing Date: May 12, 2025, at 11:59 pm

Other Information

Applicants may need a Police Information Check. We support equity, diversity, and inclusion and encourage applicants from diverse backgrounds. Accommodations are available upon request. We acknowledge and celebrate Indigenous cultures and histories, especially those of the Musqueam, Squamish, and Tsleil Waututh nations.