Library Assistant - Sprucewood Branch

Edmonton Public Library; Edmonton; On-site; Full time

Job summary

A public library service in Edmonton is seeking a Library Assistant to provide exceptional customer service, assist patrons with technology, and lead educational programs for the community. Ideal candidates have a diploma in Information Management or related fields, along with strong communication skills and experience in customer service. This role includes varied schedules, potentially requiring evening and weekend shifts. Competitive pay is offered.

Qualifications

• Minimum one year of work experience in a library or customer service environment.
• Experience in providing reference services and leading classes for young children.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers with technology and information resources.
• Deliver classes and events for various age groups.
• Serve as a customer service ambassador for the library.

Skills

Customer service

Communication skills

Technological proficiency

Education

Information Management / Library Technology diploma

Undergraduate degree

Tools

Microsoft Office

Web-based services

Job description

Overview

Are you a Customer Service Ninja? What do you want to be today? Edmonton Public Library is looking for a fun, agile customer service expert to join our team! This is an exciting opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and fast‑paced environment. What we’re looking for:

At EPL our mission is simple: we share! Our Library Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them – one minute, they will help a new Canadian find material to learn English, and the next they will offer a preschool storytime and then help a customer download an eBook on their tablet. They answer questions for people of all ages, bending internet‑based resources to their will. They are our customer service ambassadors connecting people to the resources they need. They are active in the community and visit schools, daycares and other organizations. They are tech‑savvy, curious and eager to share what they know with others.

Job Requirements

• An Information Management / Library Technology diploma or a directly related diploma with significant course content focused on education or community work, or an undergraduate degree from a recognized institution.
• A minimum of one‑year’s work experience in a library or an environment where customer service is a core focus.
• Experience in the use of Microsoft Office programs, web‑based services and other applications.
• Experience in providing reference services and readers’ advisory services is preferred.
• Experience in developing and presenting classes and events for customers of all ages is required; a particular emphasis on leading activities for young children is preferred.

What do you need to bring to this position?

• A commitment to upholding the Canadian Federation of Library Associations position statements on and .
• Enthusiastic with the ability to provide excellent customer service.
• Demonstrated excellence in using communication and interpersonal skills.
• Ability to contribute positively and work effectively within a team environment.
• Comfortable with facilitating classes and events using new technologies.
• Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms.
• Effective and creative problem solving and trouble shooting skills.

Physical Requirements

Physical requirements of the Library Assistant position include frequent standing, walking, and bending; lifting library materials, reaching to place materials on shelves, and pushing and pulling book carts.

• This position consists of varied schedules which include day, evening and weekend shifts.
• Satisfactory background screening is required for this position, which includes a Criminal Record Check / Police Information Check.

Pay Band

$31.45 - $40.14 per hour

Approximately $57,470 - $73,344 per annum based on a 35 hour work week. Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.