Liaison, Quality Care & Safety

First Nations Health Authority; British Columbia; Hybrid; CAD 77,000 - 105,000; Full time

Benefits offered by this job

Municipal Pension plan

3 weeks vacation + personal days + 5文化

Health benefits

Public holidays

Job summary

First Nations Health Authority (FNHA) is seeking a Quality Care & Safety Liaison to support the provincial Client Experience program. You will handle care-related feedback from First Nations in British Columbia, coordinate with regional quality staff, and help resolve issues while promoting safe, respectful care across the health system.

The role emphasizes policy development, data reporting, and cross‑team collaboration to improve client outcomes.

Qualifications

• Bachelor’s degree in a relevant discipline related to service delivery.
• Minimum 3 to 4 years of recent and relevant experience or an acceptable combination of education and experience.
• Three (3) years related conflict resolution / crisis intervention experience.
• Experience working with Indigenous communities and leadership.

Responsibilities

• Quality improvement: develop policies, workflows, tools and training; data analysis; collaborate with partners; build community of practice.
• Case management: monitor inbox/voicemail; triage; liaise with clients; cover during colleagues’ leaves.
• Documentation: maintain client records; support data quality; develop reports and presentations.

Skills

Cultural safety

Indigenous engagement

Communication skills

Relationship-building

Education

Bachelor's Degree in a relevant discipline

Job description

FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. All interested First Nations, Inuit or Métis individuals are encouraged to apply. The First Nations Health Authority has a mandate to increase First Nations, Inuit or Métis representation in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the FNHA.

FNHA is proud to have been named one of BC’s Top Employers for 2026. Learn more about why we were selected here .

The provincial Client Experience team works with quality and cultural safety partners across FNHA regions to advance consistent practices, tools, reporting, and coordinated client support. In this role you will gain experience in quality improvement and person-centered measurement while supporting First Nations people with care concerns.

Title

Liaison, Quality Care & Safety

Salary

$76,530 - $95,662 - $105,229 per year (pay range explained below)

Contract

Temporary – term until October 18, 2027

Hours

8:30am-4:30pm Monday-Friday (core hours 9am-3pm Mon-Fri)

Location

Remote – Anywhere in B.C.

About The Role

As Quality Care & Safety Liaison, you will be responsible for supporting the continued growth of the provincial Client Experience program. You will act as the point of contact for care-related feedback for First Nations in B.C., including compliments, complaints, and requests for information, and works with clients and FNHA regional quality liaisons to support resolution, system navigation, and information sharing with appropriate FNHA staff and health system partners. Situated within the provincial Quality Office, you will also support regional operations and practice through case support, provincial coordination, and the development of policy products, workflows, tools, and reporting.

Principal Duties And Responsibilities Include

• Quality improvement: Development of policies, workflows and tools; data analysis; development and delivery of training and education on feedback management; collaboration with key partners; and coordination of a community of practice.
• Case management: Monitor the Quality inbox and voicemail; apply risk assessment and triage appropriately; collaborate with regional quality colleagues; act as a liaison for clients; and provide coverage during colleagues’ leaves.
• Documentation: Maintain client records; support data quality and system improvement; and develop reports, briefing notes, decision sheets, and presentations.

Qualifications And Attributes

• Strong understanding of First Nations health, cultural safety and humility, anti-racism, trauma-informed approaches, and building respectful, trust-based relationships with First Nations communities.
• Experience in client support, system navigation, advocacy, community engagement, or working within a First Nations organization in a non-clinical role.
• Excellent communication, relationship-building, and collaboration skills, with the ability to work effectively with clients, communities, regional teams, and health system partners. Strong organizational, documentation, and analytical skills, with an interest in data analysis, reporting, and continuous improvement.
• A desire to develop and apply skills in quality improvement, patient safety, person-centred measurement, policy and process improvement, and report development to help strengthen services and outcomes for First Nations people.

About You

To be successful in this role you will have;

Education

• Bachelor’s Degree in a relevant discipline related to service delivery

Experience

• Minimum 3 to 4 years of recent and relevant experience or an acceptable combination of education and experience.
• Three (3) years related conflict resolution / crisis intervention experience.
• Experience working with Indigenous communities and leadership.

Competencies

• Upholds an environment of Cultural Safety and Humility through anti-racist and trauma-informed practices.
• Incorporates Indigenous values, practices, and models of health and healing.

Please refer to Job Specification section of the Job Description for more details.

Working at FNHA

As a member of the team, you will have access to a wide range of employee benefits, including:

• Municipal Pension plan with an employer contribution of 9.31%
• 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
• 5 cultural days per year for non-union First Nations, Inuit, or Métis employees
• Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
• And more!

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

Closing date

November 19, 2026 (at 23:59)

For more information about us, please visit: www.fnha.ca/about/work-with-us

For information about https://www.fnha.ca/what-we-do/cultural-safety-and-humility and for information about Land Acknowledgements

If you have any inquiries or issues please contact FNHA Recruitment at [e-mail]