Liaison, Hospitality & Wine Club

Pernod Ricard; Niagara Falls; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the wine sector is seeking a Hospitality & Wine Club Liaison to join their dynamic team. This role is perfect for someone passionate about wine and hospitality, offering a chance to engage with guests and ensure they have memorable experiences. As the liaison, you'll be responsible for welcoming guests, managing wine club member requests, and maintaining effective communication within the team. With a supportive environment and opportunities for growth, this position is ideal for those looking to advance their careers in the hospitality field while sharing their love for wine.

Benefits

Competitive Hourly Wage

Monthly Product Allotment

Store Discount

Incentives and Gratuities

Qualifications

• 2-3 years of experience in hospitality service (hotel, restaurant, winery).
• Must have Smart Serve certification to serve alcohol.

Responsibilities

• Welcome guests and provide exceptional hospitality.
• Act as the primary contact for wine club member requests.

Skills

Hospitality

Customer Service

Wine Knowledge

Communication

Tech-Savvy

Education

Smart Serve Certification

Tools

Shopify

Tock

Email Management

Job description

Company Name : Corby Spirit and Wine Limited

Join Our Team as a Hospitality & Wine Club Liaison!

Are you passionate about wine and hospitality? Do you thrive in a dynamic, guest-focused environment? If so, The Foreign Affair Winery has the perfect opportunity for you!

As our Hospitality & Wine Club Liaison, you’ll be at the heart of our winery’s operations, ensuring every guest feels welcomed and valued. This role offers a unique chance to grow within our company, learn about winery operations, and be part of a passionate team dedicated to exceptional hospitality.

Key Responsibilities :

1. Welcome and Serve Guests: Be the friendly face that greets our guests, providing exceptional hospitality and representing The Foreign Affair brand with pride.
2. Lead Point of Contact: Beyond standard boutique duties, maintain continuous communication with the Hospitality Supervisor and prioritize tasks effectively.
3. Stay Informed: Keep up-to-date with all winery information to answer questions from the team and guests confidently.
4. Wine Club Liaison: Act as the primary contact for wine club member requests in the absence of the Sales Coordinator, ensuring their needs are met promptly.
5. Efficient Communication: Relay messages and action items from wine club member requests to the Sales Coordinator and communicate weekend activities for follow-up throughout the week.
6. Tech-Savvy: Navigate wine club software confidently to manage member updates and cancellations, and troubleshoot technology issues with platforms like Shopify, Tock, Bluetooth, and Wi-Fi.
7. Detail-Oriented: Monitor shared email inboxes, process orders with high attention to detail, and oversee merchandise inventory, pricing, and signage.

Applicant Requirements Include :

1. Previous Experience: A seasoned hospitality professional with a positive attitude and proactive nature.
2. Administrative experience is an asset.
3. 2-3 years of experience in hospitality service (hotel, restaurant, winery, etc.).
4. Wine Passion: A genuine passion and knowledge about wine.
5. Smart Serve Certified: Must have certification to serve alcohol.
6. Weekend Availability: Must be able to work weekends. (Schedule is Thurs to Mon 10am – 6pm)
7. Physical Requirements: Ability to lift up to 35 lbs and stand for long periods of time.

Why Join Us?

1. Competitive Hourly Wage: We value your skills and dedication.
2. Monthly Product Allotment: Enjoy our wines as part of your benefits.
3. Store Discount: Take advantage of discounts on our products.
4. Incentives and Gratuities: Earn rewards and tips for your exceptional service.

At The Foreign Affair Winery, we believe in creating memorable experiences for our guests and a supportive, growth-oriented environment for our team. If you’re ready to bring your passion for hospitality and wine to our team, we’d love to hear from you!

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.

Corby Spirit and Wine Ltd and its affiliate Foreign Affair Winery, are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process or wish to view our accommodation policies, please contact the Human Resources Department at -ricard.com

Thank you for your interest in Pernod Ricard and its subsidiaries, Corby Spirit and Wine Limited, Foreign Affair Winery and Hiram Walker & Sons Ltd. All resumes submitted will be reviewed by our recruitment team and kept on file for six months in consideration for this and future opportunities. Please note that only those applicants selected for an interview will be contacted. Please do not contact provincial offices directly as all recruitment is coordinated through the Corporate Office in Toronto.