Level 2 Support Engineer ( O365/Azure)

TECHBIZ GLOBAL OÜ; Saskatoon; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Level 2 Support Engineer to enhance their Customer Success team. In this role, you will provide essential technical support, ensuring client satisfaction with innovative solutions. Your expertise in IT support and troubleshooting will be crucial as you assist customers in resolving issues and testing new product features. Join a dynamic environment where your contributions will directly impact customer success and product excellence. If you have a passion for technology and a commitment to outstanding service, this opportunity is perfect for you.

Qualifications

• 3+ years of advanced IT support experience in an MSP environment.
• Proficient in PowerShell scripting and troubleshooting.

Responsibilities

• Respond to customer inquiries and resolve technical issues promptly.
• Collaborate with Level 1 support for complex problem escalation.

Skills

IT Support

Problem-Solving

Customer Service

Technical Troubleshooting

Tools

PowerShell

O365

Azure

Exchange

SharePoint

Intune

Job description

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Location:

Toronto, Canada

Job Category:

Customer Service

Job Reference:

vwkrbt27

Job Views:

Posted:

Expiry Date:

17.04.2025

Job Description:

TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products.

1. Respond to customer inquiries and provide timely resolutions to technical issues.
2. Collaborate with the Level 1 support team to escalate complex problems.
3. Troubleshoot software and hardware issues to identify root causes.
4. Document support processes and solutions for future reference.
5. Assist in testing new product features and updates.

Minimum Requirements:

1. 3+ Years of advanced IT support (MSP) experience.
2. Proficient in PowerShell / scripting.
3. Advanced knowledge in server, firewall, and networking.
4. Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint & Intune.