Level 2 IT Help Desk Technician

Service Inspired Restaurants; Burlington; On-site; CAD 54,000 - 57,000; Full time

Job summary

A restaurant group in Burlington seeks a Level 2 IT/Help Desk Technician to provide technical support, troubleshoot systems, and maintain IT inventory. This role requires 5+ years of experience in IT, strong analytical skills, and effective communication abilities. Competitive salary offered in the range of CAD 54,000.00 to CAD 57,000.00 annually.

Benefits

Competitive Pay

Extended Health & Dental Benefits

Career Development and Mentorship

Tuition Reimbursement Program

Employee Assistance and Wellness Programs

Qualifications

• Minimum 5 years’ experience in a Level 2 IT/Help Desk role.
• Results oriented with capacity to manage multiple priorities.
• Demonstrated ability to build strong customer relationships.

Responsibilities

• Provide telephone and online support for remote users.
• Analyze and resolve system/hardware/software problems.
• Maintain computer hardware inventory and service spares.

Skills

Windows Operating Systems 7 and above

Office Productivity Software

Hardware Troubleshooting

Analytical skills

Effective communication

Education

Post-secondary diploma in Computer Support Technician or related field

Job description

Company & Brand Overview

Our Story

At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team.

Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion.

Our Brands

Jack Astor’s Bar and GrillSCADDABUSH Italian Kitchen & BarReds Wine TavernThe Loose Moose and The Antler RoomDuke's Refresher + BarAbbey’s Bake House Muskoka

Be A Part of Our StoryYour potential is limitless and here’s our investment in you:

• Competitive Pay
• Extended Health & Dental Benefits
• Accelerated Leadership Program
• Career Development and Mentorship
• Tuition Reimbursement Program
• Employee Assistance and Wellness Programs
• Team Member Meal Discounts
• Employee Referral Bonus Program
• Dining Discounts at all Locations
• RSP Matching

Duties & Responsibilities

• Provide telephone and on-line support for remote users working with Windows OS, MS Office, Office 365 cloud and MAC OS.
• Analyze and determine service priorities, plan daily travel schedule, investigate user complaints, troubleshoot and resolve system/hardware/software problems.
• Deliver exceptional service to internal customers by examining complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
• Establish service by studying system requirements, ordering and gathering components and parts, completing installation or repair and performing acceptance tests.
• Maintain computer hardware inventory and service spares.
• Configuration, Deployment and Management of mobile device inventory and related technologies: Corporate smart phones, User BYOD program, Field utility devices (iPads, etc)
• Work with 3rd Party to support function of existing Private WAN consisting of over sixty branch locations including Ticket generation, follow-up and related on-site work.
• Assist administration of complex Office 365 environment and integrated Active Directory.
• Assist administration of large scale distributed VMWare deployment.
• Develop and maintain support logs and installation procedures.
• Contribute to and maintain user and technical systems documentation library.
• Build and maintain high quality customer relationships through consistently demonstrating a high level of professional service and demeanor.
• Remain current and up to date in job knowledge through professional development opportunities, reading related publications and communications etc.
• This position includes a rotating evening and weekend on-call component based on a schedule shared by other members of support team.
• Performance of other IT related duties as assigned including special projects and technology deployments.

Qualifications

• Minimum completion of a post-secondary diploma, certification or degree as a Computer Support Technician or in a related discipline such as Network Administration or Computer Science
• Minimum 5 years’ experience in a Level 2 IT/Help Desk role
• Windows Operating Systems 7 and above, Office Productivity Software both cloud and on-premise and Hardware Troubleshooting.
• Results oriented with the capacity to successfully manage multiple and competing priorities and timelines.
• Demonstrated ability to build strong customer relationships through reliable completion of responsibilities.
• Decisive with the ability to make informed on-the-spot decisions as needed
• Superior analytical, problem solving, organizational, and investigation skills.
• Effective communication, reporting and documentation skills.
• Inventory management experience.
• Demonstrated regard for confidentiality, quality, results, and teamwork.
• Required to travel as required for equipment service most often within the GTA both within and outside of normal office hours. Travel outside of Ontario at infrequent times including multi-day trips.
• A personal vehicle and a valid G license and proof of insurance necessary.
• Typical responsibilities are performed 60% in-restaurant, 35% in office support/phone support, 5% documentation
• Must be able to safely lift up to 45lbs of computer equipment up and down stairs occasionally

Service Inspired Restaurants is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

Min

CAD $54,000.00/Yr.

Max

CAD $57,000.00/Yr.