Level 1 I.T Technician

Njoyn; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at an entertainment facility in Calgary where your IT skills will shine! As an IT Support I, you will play a vital role in delivering exceptional customer service and ensuring efficient operations. This position involves providing technical support, managing hardware and software requests, and collaborating with various teams to enhance processes. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity is perfect for you. With competitive salaries and growth opportunities, you will be part of a diverse workforce dedicated to excellence. Don't miss your chance to contribute to a vibrant workplace!

Qualifications

• 1-2 years of related IT customer service experience required.
• Experience in a fast-paced environment managing multiple demands.

Responsibilities

• Provide first level technical support and respond to helpdesk requests.
• Assist with setup and maintenance of computer software and hardware.

Skills

IT Customer Service

Problem-Solving Skills

Communication Skills

Microsoft Office Proficiency

Team Coordination

Education

1-2 years of IT customer service experience

Experience working with technology

Tools

SVSI System

Job description

Come... Enjoy... Work in a fast-paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview:

The IT Support I position has a significant impact on efficient service delivery and is focused on assessing end user device hardware and software requests via our Information Technology Service Management Helpdesk tool. The IT Customer Support I role is also engaged in other work supporting the resort (e.g., operational process improvement, process development, documentation, strategic planning, projects, etc.). Team coordination, both internal and external, is needed to work with systems, business, vendors, etc. to interpret customer needs, assess requirements, and identify solutions to non-standard requests. This is an exciting role that is responsible for making quick decisions and facilitating the creation of standards that assist the Resort’s day-to-day operations.

Responsibilities:

1. Provide the first level of technical support to staff and departments. Duties include:
2. Receiving and responding to initial helpdesk requests for IT support.
3. Participating in the setup and maintenance of computer software, hardware, and systems.
4. Printer install and maintenance (Printer setup on user’s profile in Windows).
5. General knowledge and use of the SVSI system on the property.
6. Setup and install of digital displays across the property.
7. Assisting with major projects as needed.

Education and Experience:

• Experience working with technology is an asset.

Knowledge, Skills and Abilities:

1. Experience in a fast-paced environment managing multiple concurrent demands required.
2. Must have 1 to 2 years of related IT customer service experience within the last 5 years.
3. Proficient in Microsoft Office and other related software.
4. Must have strong cognitive, analytical and problem-solving skills coupled with a strong customer service attitude.
5. Must be able to demonstrate effective communication, interpersonal, and organizational skills.
6. Must have previous experience with creating standard documentation.
7. Must have the ability to set and meet personal deadlines and adapt to changes in priority.
8. Must have the ability to work in a team environment and have previous experience in coordinating teams. Must be self-motivated, with limited supervision.
9. Performs miscellaneous job-related duties as assigned.
10. Available to work weekends, evenings, and on-call shifts as required.
11. Moderate physical activity. Requires handling of average-weight objects up to 50 pounds or standing and/or walking for more than 4 hours per day.

We thank all applicants, however, only those considered for an interview will be contacted. No phone calls please.
* Priority will be given to Tsuut'ina Nation members.