Level 1 Analyst, Techbar to support Windows 11 Migration with client in the Investment Manageme[...]

S I Systems; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading technology service provider in Toronto is seeking a Level 1 Analyst to support Windows 11 Migration. This role involves providing hands-on technical support, training for users, and troubleshooting various issues. Ideal candidates should have at least a year's experience in user support and strong communication skills. Join this dynamic team and enhance your technical expertise.

Responsibilities

• Provide hands-on technical support for the organization, handling technology tickets.
• Provide end-user training virtually and in person.
• Required desk-side support to assist users with issues.

Skills

Clear communication

Ability to learn quickly

Resolving minor security issues

Education

Recent grad to 1 year of experience

Job description

Level 1 Analyst, Techbar to support Windows 11 Migration with client in the Investment Management industry

Day to day what are the responsibilities?

• Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
• Provide end-user training (virtual and in-person)
• Required desk side support—will need to go to user’s desk and help them with issues at their desk
• Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
• Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
• Types of problems:
• Troubleshooting Office/Outlook issues
• Laptop, headset, mice, keyboard, monitor issues
• Adobe issues
• Internal application issues (will be trained on specific internal applications)

Must-haves/key skills needed

• Clear communication
• Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
• Ability to learn quickly
• Experience resolving minor security issues