Lenscrafters - Team Lead - Care

ESSILORLUXOTTICA GROUP; Burlington; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Urgent Care Lead to enhance customer experiences in the optical sector. This part-time position involves creating exceptional value for customers by ensuring their satisfaction with eyewear purchases. You will manage key optical processes, assist in training associates, and maintain high standards in both lab and retail environments. Join a global community committed to innovation and quality in eye care, where your skills will contribute to transforming the eyewear industry. If you're passionate about providing top-notch service and have a background in optics, this opportunity is perfect for you.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Qualifications

• 1+ year experience in optical or retail settings.
• Strong knowledge of optical theory and customer service.

Responsibilities

• Ensure exceptional customer service and satisfaction.
• Manage optical processes and maintain lab tools.

Skills

Customer Service

Optical Knowledge

Sales Skills

Problem Solving

Communication Skills

Basic Math Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Optical Machinery

Cash Register

Computers

Job description

Requisition ID: 884575

Store #: 000929 LensCrafters

Position: Part-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Urgent Care Lead creates exceptional value in the lives of customers & patients by delivering to the Brand experience through execution of the brand value proposition. Ensures customers & patients are always happy and satisfied with purchase. Assists in the achievement of store success by managing key optical and lab processes & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Lab, if applicable:

1. Custom fits glasses & precisely places prescription in lenses
2. Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
3. Ensures finished eyewear meets optical standards & customer requirements
4. Creates a safe working environment for all, demonstrates safe work practices
5. Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

While working in Retail:

1. Ensure the LensCrafters team provides unsurpassed Customer Service
2. Proactive & solution driven, accurate execution & product knowledge
3. Assists customers with selections, provides recommendations, assists sales associates
4. Serves as a responsible alternate store key holder

BASIC QUALIFICATIONS

1. HS diploma/GED
2. 1+ year experience
3. Strong optical & retail experience
4. Knowledge of current optical theory & merchandise
5. Strong communicator & listener
6. Strong inter-personal skills
7. Strong basic math skills
8. Sales skills
9. Problem solving ability
10. Familiarity with cash register, computers & calculators
11. Leadership & training experience
12. Edging & mounting experience
13. Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

1. State licensure (if applicable) &/or ABO Certification in non-licensed states
2. Eyewear Inspection Program Modules 1-6
3. Quality Manufacturing Program Certified
4. Optical machinery/instruments experience
5. Customer service experience
6. AccuFit Digital Measurement System certification
7. Knowledge of current store merchandise & lens options

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.