LensCrafters - Assistant Manager

EssilorLuxottica; London; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in vision care is seeking an Assistant Manager for their LensCrafters location. The role involves leading the store in the absence of the Store Manager, driving sales performance, and enhancing customer experience. Candidates should possess strong management and customer service skills, with a focus on achieving key performance metrics.

Qualifications

• 1+ year(s) management/supervisory experience with direct reports.
• Strong basic math skills.
• Knowledge of retail operations, processes & policies.

Responsibilities

• Delivers quality & improvement to exceed all KPIs.
• Supports store business plans to maximize sales & profit.
• Partners with store manager to develop team.

Skills

Management

Customer Service

Sales

Problem Solving

Communication

Education

High School graduate or equivalent

College degree or equivalent

Tools

Cash Register

Computers

Calculators

Job description

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to exceed all key performance indicators (KPIs) :

o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
• Supports store business plans to maximize sales & profit
• Partner with store manager to lead & develop team
• Delivers clear, constructive, timely feedback & partners with Store Manager on development
• Executes visual directives & maintains store appearance
• Maintains positive working relationship with doctors
• Promotes team compliance to all policies
• Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1+ year(s) management / supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Demonstrated high-level of selling skills
• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) & / or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program