Legal Aid Worker

Legal Aid Ontario; Ottawa; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Health and dental insurance

OPSEU Pension Plan enrollment

Paid time-off (vacation, sick, statut"

Discretionary days and holidays

Job summary

Legal Aid Ontario in Ottawa is seeking a Legal Services Office Intake Clerk to provide both in-person and remote client service support for family law matters. The role handles initial intake, schedules, and referrals, organizes files, and assists staff with information gathering and court document preparation.

The successful candidate will demonstrate excellent communication and judgment, work with diverse clients, and learn LAO policies.

Qualifications

• Excellent communication, interpersonal and interview skills.
• Ability to exercise sound judgment in stressful situations.
• Ability to refer clients to appropriate services.
• Knowledge of LAO guidelines, policies and procedures.
• Experience with a Bring Forward system and managing priorities.
• Ability to learn and adapt to new policies and procedures.
• Good understanding of family court processes and related acts.
• Knowledge of Word, Excel, Outlook (MS Office).
• Experience with Legal Files/PeopleSoft and Divorcemate is an asset.
• French is an asset; additional languages beneficial.

Responsibilities

• Carry out initial intake of clients.
• Assess or triage client needs to refer to resources/services.
• Meet/Greet with clients at the office and direct to services.
• Assist clients and lawyers by providing information and gathering data.
• Check for conflicts and schedule appointments with clients.
• Data collection and assisting with compiling reports as needed.
• Drafting Court documents for family law matters.
• Filing documents with the Ontario Superior Court of Justice.
• Perform other duties as required.

Skills

Excellent communication

Interpersonal skills

Judgment in stressful situations

Client needs assessment

Policy and procedure knowledge

Bring Forward system experience

Family court processes knowledge

MS Office proficiency

LAO guidelines familiarity

French language asset

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Legal Files/PeopleSoft

Divorcemate

Job description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

This position is responsible for providing both direct in person and remote client service assistance for ILSO (Integrated Legal Services Office) in family law services.

The Legal Aid Worker will be responsible for the initial intake with client and coordinating further meetings and appointments. This includes checking conflicts; scheduling appointments; upkeep and organization of files; responding to client enquiries; referring clients to appropriate services and resources; providing LAO status checks; and providing general administrative support at the office.

Home Location: Integrated Legal Services Office - Ottawa

Secondary Locations: N/A

Reports to: Manager of Legal Services - ILSO

Key accountabilities

• Carry out initial intake of clients.
• Assess or triage client needs in order to refer clients to the appropriate resource(s) and/or service(s).
• Meet/Greet with clients at the office and direct them to the appropriate service where available. .
• Assist clients and lawyers on the phone and/or in-person by providing general information and gathering information for staff lawyers and manager.
• Check for conflicts and schedule appointments with client.
• Data collection and assisting with compiling reports as needed
• Drafting Court documents for family law matters.
• Filing documents with the Ontario Superior Court of Justice.
• Perform other duties as required.

Required Skills & Experience

• Excellent communication, interpersonal and interview skills.
• Ability to exercise sound judgment in interacting with clients, lawyers and other agencies, especially in stressful situations.
• Ability to effectively identify the needs of the clients, in order to refer them to the appropriate services.
• Sound knowledge of LAO guidelines, policies and procedures.
• Experience with a Bring Forward system and managing competing priorities.
• Ability and willingness to learn and adapt to new or modified policies and procedures.
• Good understanding of family court processes, rules and practice.
• Knowledge of relevant legislation would be an asset, such as the Family Law Act, Children’s’ Law Reform Act; and the Child, Youth and Family Services Act
• Intermediate knowledge of Microsoft programs (e.g. Word, Excel, and Outlook).
• Experience in the use of Legal Files/PeopleSoft and Divorcemate is an asset.
• French is an asset.
• Additional languages would also be considered an asset.

What do we offer?

At Legal Aid Ontario, we are committed to fostering a supportive and rewarding work environment for our employees. Our comprehensive benefits package reflects this commitment and is designed to enhance both professional and personal well-being.

We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) coverage.

Employees at Legal Aid Ontario also enjoy generous paid time-off policy including vacation days, illness days, discretionary days and statutory holidays.

Employees are eligible to be enrolled to OPSEU Pension Plan, administered by OPSEU Pension Plan Trust Fund (OPTrust).

Final candidates for this position will be required to undergo a criminal record check.

This position is represented by OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire.

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.