Leasing Consultant

Job Description

Leasing Consultant

Ottawa, Ontario

Build your future at Minto!

Since 1955, we’ve been proudly building better places for people to live, work, and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto, we welcome change, celebrate new ideas, and provide you with the resources, professional training, and diverse opportunities to grow your career.

Your offer will include:

1. Competitive salary
2. Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
3. Benefits including parental leave, unlimited physiotherapy, telemedicine and so much more
4. Tuition reimbursement plans and professional development courses
5. Employee recognition platform – Be rewarded by your colleagues for your contributions
6. Many exciting career opportunities

Your role on our team: The Leasing Consultant serves to guide prospective residents through the rental process while providing best-in-class customer service.

In this role you will:

1. Respond to rental inquiries from prospective residents by telephone, email, text, and walk-ins;
2. Enter all leads in CRM system, ensuring that traffic data and reporting are complete and accurate;
3. Regularly conduct comparison shops with local competitors;
4. Meet or exceed monthly rental goal;
5. Conduct in-depth interviews with prospective residents to determine their requirements and promote available Minto product that meets their needs;
6. Tour rental prospects through the property, potential suites, and amenity areas;
7. Convey a sense of urgency and invite prospective residents to complete an online application to lease; probe barriers and overcome objections;
8. Assist prospective residents with completion of online applications and follow up with prospective residents who leave undecided;
9. Verify suitability of applicants by performing credit and income checks;
10. Collect payment for rent deposit (varies by province);
11. Contribute to optimizing occupancy;
12. Collaborate with property operations teams to ensure properties and vacant suites are “show ready” at all times;
13. Be responsible for managing “walk-in” prospects, answering general client inquiries, and assessing client needs;
14. Be responsible for greeting all clients that arrive at the rental office;
15. Maintain an accurate and fulsome knowledge of all Minto products and communities;
16. Collaborate with the marketing and revenue management teams in order to optimize the use of media, trends, advertising channels, demographics, etc.;
17. Contact existing residents to encourage renewals;
18. Provide timely and proactive feedback to management regarding effectiveness of leasing incentives and rental rates;
19. Perform all facets of the job in accordance with the applicable legislation, including but not limited to: Health and Safety standards, WHMIS, AODA, PIPEDA and provincial Human Rights legislation;
20. Exhibit willingness to perform other duties within the scope, spirit, and purpose of the job, as requested.

We would like you to have:

1. High School Diploma is required. Post-secondary education in a sales or marketing discipline would be considered an asset.
2. A minimum of two (2) years of sales and leasing experience is preferred.
3. Availability to work evenings and weekends.
4. Proficiency in Salesforce and Yardi is considered an asset.
5. Valid Driver’s license and vehicle are preferred.
6. High energy with a desire to work in a fast-paced environment.

Our future is better together. Apply now and join us!

Minto is an equal-opportunity employer committed to fostering an inclusive and accessible environment. This job posting confirms that a vacancy truly exists. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.