Leasing Agent (Rent Up) - Blackstone Village

Broadstreet Properties; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading property management company in Ottawa is seeking a Leasing Agent to join their Rent-Up Team. The successful candidate will focus on building relationships with prospective tenants, managing sales pipelines, and ensuring a positive client experience from initial contact to move-in. This role requires strong sales skills, excellent communication, and a commitment to customer service.

Qualifications

• Minimum 2 years of related sales experience.
• Strong knowledge of retail sales principles.

Responsibilities

• Building client relationships with prospective tenants.
• Documenting client interactions in the appropriate database.
• Completing pre-screening of applicants.

Skills

Sales

Communication

Customer Service

Problem Solving

Education

Equivalent education

Tools

Microsoft Office Suite

Job description

Do you thrive in a sales environment and enjoy problem-solving? Are you a people person who excels at building relationships? If so, we have an opportunity for you!

Broadstreet Properties is seeking a Leasing Agent to join the Rent-Up Team at our Blackstone Village apartment building in Ottawa, ON.

As the Rent Up Leasing Agent, you will be responsible for building client relationships with prospective tenants to ensure sales targets are met and pipelines are proactively managed within your rent-up site. You will focus on proactively qualifying and selling prospective tenants on units, ensuring a strong client experience from initial contact to move-in and beyond.

Your contributions to the team include:

1. Answering incoming prospect phone calls to educate, attract, and rent units
2. Proactively contacting site leads and wait-list to foster pipeline management and reduce vacancy rates
3. Emphasizing product/service features and benefits, quoting prices, and scheduling appointments
4. Documenting client interactions in the appropriate database or software
5. Booking appointments with potential tenants and contacting applicants on waiting lists for viewings, focusing on closing sales
6. Identifying trends and making recommendations to your Rent Up Manager
7. Completing pre-screening of applicants, including credit checks, employment verification, and rental references for pre-approval
8. Scheduling lease signings with approved clients
9. Staying informed of market research, customer service strategies, and vacancy rates to meet site targets and enhance brand awareness

What you need to be successful:

• Minimum 2 years of related sales experience or equivalent education and experience
• Strong knowledge of retail sales principles, methods, practices, and techniques
• Effective verbal and written communication skills
• Ability to build and maintain lasting relationships with corporate departments, key partners, and customers
• Proficiency with Microsoft Office Suite
• Strong customer service and troubleshooting skills
• Ability to work well under pressure in a changing environment
• Attention to detail and multi-tasking abilities
• Valid driver's license and reliable vehicle
• Availability for days, evenings, and weekends

Why Broadstreet?

Broadstreet Properties Ltd. is a family-owned and operated property management company, partnered with Seymour Pacific Developments, managing multi-family residential communities. We are a growing organization committed to employee wellbeing, safety, and inclusivity. We prioritize creating a respectful and accessible workplace for everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding, ensuring an inclusive environment regardless of race, color, religion, sexual orientation, gender identity, or other protected statuses. We are dedicated to removing barriers and meeting accessibility needs for employees with disabilities.

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