Leasing Agent

Ironclad Properties Inc.; Langford; On-site; CAD 42,000 - 64,000; Full time

Job summary

Ironclad Properties Inc. in Langford, BC is seeking a Leasing Agent to respond to inquiries, market rental opportunities, and coordinate property showings for prospective residents.

You will process applications, prepare leases, and maintain accurate records to support a seamless leasing process. The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Minimum of 1 year of experience in leasing or property management, preferably residential.
• Minimum of 3 years of customer service experience with strong communications.
• Proficiency in MS Office and basic property management software.

Responsibilities

• Answer inquiries from prospective residents via phone, email, and in person with professional service.
• Market rental opportunities by describing properties, features, pricing, and incentives.
• Schedule and conduct property showings and tours for prospective residents.
• Process rental applications accurately and in line with policies.
• Prepare and execute lease agreements and related documents.
• Maintain current availability reports and inform team of activity and occupancy.
• Ensure show suites are clean, well-presented, and ready for tours.
• Coordinate move-in preparations and assist with occupancy readiness.
• Support marketing efforts and monitor local rental market conditions.
• Maintain leasing files and administrative records per company standards.

Skills

Leasing experience

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Property management software

Job description

Key Responsibilities:

• Respond to telephone, email, and in-person inquiries from prospective residents, providing professional customer service and maintaining accurate records of all interactions.
• Demonstrate knowledge of available properties, suite features, amenities, pricing, promotions, and incentives to effectively market rental opportunities.
• Schedule and conduct property and show suite tours for prospective residents.
• Process rental applications in accordance with company policies and procedures, ensuring accuracy and completeness.
• Prepare, process, and execute lease agreements and related leasing documentation.
• Maintain current availability reports and communicate leasing activity and occupancy updates to the Property Management team.
• Ensure show suites and leasing areas are clean, well-presented, and ready for prospective resident tours.
• Monitor the overall appearance and cleanliness of the property, reporting concerns as required.
• Coordinate move-in preparations to ensure suites are ready for occupancy on the scheduled possession date.
• Assist Head Office with utility meter readings and occupancy-related documentation as required.
• Support advertising and marketing initiatives by assisting with promotional activities and monitoring local rental market conditions.
• Maintain accurate leasing files, documentation, and administrative records in accordance with company standards.
• Collaborate with Property Management, Maintenance, and Head Office to ensure a seamless leasing and resident onboarding experience.
• Represent the company professionally and provide exceptional customer service in all interactions with residents, prospective residents, vendors, and colleagues.
• Perform general administrative duties and other related responsibilities consistent with the scope and level of the position.

Skills and Experience:

• Minimum of 1 year of experience in a leasing, property management, or similar role, preferably within residential apartment leasing.
• Minimum of 3 years of customer service experience, with a demonstrated ability to provide exceptional service.
• Strong attention to detail with a high degree of accuracy in documentation and administrative tasks.
• Excellent verbal and written communication skills, with the ability to build positive relationships with prospective and current residents.
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Positive, professional, and customer-focused attitude, with a strong work ethic and ability to work effectively as part of a team.
• Proficiency in Microsoft Office applications and the ability to learn property management and leasing software.