Learning Technology Support Specialist

MOHAWK COLLEGE OF APPLIED ARTS & TECHNOLOGY; Hamilton; On-site; CAD 54,000 - 74,000; Full time

Benefits offered by this job

Defined Benefit pension (CAAT)

Maternity/Parental leave top-up

Vacation and holidays

Employee Family Assistance Program

Health, dental, vision benefits

Course discount for employees

Job summary

The position requires a 3-year diploma or degree in a related field and hands-on experience with LMS and educational tools. Strong communication and collaboration with CTLI and IT are essential.

Qualifications

• 3-year diploma/degree in Computer Science or related field.
• Experience delivering technical support to students and staff.
• Familiarity with educational technologies and LMS.

Responsibilities

• Provide technical support, coaching, and resources for students, employees, and faculty using college-supported academic technologies.
• Respond to support requests quickly, assess needs, and route to CTLI or college departments as needed.
• Triages and resolves support tickets with strong customer service and follow-up.
• Identify trends in support requests and suggest improvements.
• Demonstrate and support learning technology hardware and software (3D printing, VR/XR, etc.).
• Collaborate with CTLI and IT to support LMS governance and improvements.
• Develop materials for events, workshops, orientations, and outreach.
• Maintain relationships with other college departments to advance CTLI priorities.

Skills

Customer service

Tech support

Workshop Facilitation

Documentation

Accessible docs

LMS

Inventory mgmt

Multimedia assets

3D printing

Education

3-year diploma/degree (related field)

Tools

LMS platforms

Digital fabrication tools

Job description

Learning Technology Support Specialist

Status: Full Time

Hours: Monday - Friday, 35 hours/week

Home Campus: Fennell (fully on-site)

Rate of Pay: Payband G (Start Rate: $35.29 per hour)

Vacancy Status: 1 vacancy available

Posting Date: September 29th, 2026

Closing Date: October 5th, 2026 at 7:00 pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6 consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Learning Technology Support Specialist provides front-line support, coaching, and guidance to students and employees (including faculty) on a wide range of academic and learning technologies. The role supports digital fluency, digital literacy, and technology adoption by assisting users with tools that may include but are not limited to the learning management system, Microsoft 365, Respondus, Turnitin, H5P, Nearpod, Kaltura, digital textbooks, 3D printing, robotics, gaming, VR/XR, and other emerging technologies. Support is delivered through multiple service channels, including in-person, virtual, email, chat, Teams, a ticketing system, workshops, events, and accessible self-service resources. This role reports to the Associate Dean, Centre for Teaching & Learning Innovation (CTLI).

This position is required to work fully in-person.

What you’ll be doing:

Supporting Learning Technology, Digital Skills & Digital Literacy Initiatives

• Providestechnical support, coaching, workshops, and resources for students andemployees, including faculty, using college-supported academictechnologies, including but not limited to: MyCanvas, Microsoft 365,Respondus, Turnitin, H5P, NearPod, Kaltura, digital textbooks, 3Dprinting, gaming, VR/XR, and related tools.
• Respondsto support requests by quickly assessing user needs, recommendingsolutions and resources, resolving issues within scope, and referringrequests to appropriate CTLI staff or college departments as required.
• Triagesand responds to support tickets in a timely manner, ensuring high-qualitycustomer service, effective communication, and appropriate follow-up.
• Proactivelyidentify trends in support requests and recommend user-facing solutions to improve departmental practices, events, and resources.
• Demonstratesand supports the use of learning technology hardware and software,including 3D printing, VR/XR, podcasting, robotics, and other digitalliteracy initiatives.
• Participatesin technology pilots, troubleshooting digital skills initiatives, andlearning technology projects in collaboration with CTLI, InformationTechnology, Security, and other partners.
• Collaborateswith CTLI colleagues and institutional partners to support theadministration, governance, and continuous improvement of the LearningManagement System (LMS) and other educational technologies.
• Contributesto testing, communications, documentation, implementation planning, andprocesses related to the adoption, enhancement, and retirement ofeducational technologies.
• Developsresources for departmental events, workshops, orientations, open houses,information sessions, and outreach activities that promote CTLI services.
• Consistentlyengages in collaborative problem finding and problem solving to supportlearning experiences and digital literacy within CTLI’s scope ofinfluence.
• Maintainscurrent knowledge of emerging educational technologies, digital tools, andtrends, and contributes recommendations to enhance digital skillsdevelopment and support services.

Supporting Service Points, Resources, and Community Engagement

• Staff CTLI spaces including the Digital Creativity Centre (DCC), other CTLI spaces and pop-up service points, and events at all campuses with a focus on supporting digital skill adoption, learning technology, digital literacy, learning environments, and meaningful explorations of tools and technologies for students and employees, including faculty.
• Recommends, develops and maintains support resources, workshop materials, and knowledgebase content in alignment with departmental standards and templates.
• Supports the lending, monitoring, inventory accuracy, fee recovery, usage tracking, and maintenance of equipment, services, and technology to ensure equitable access and responsible use.
• Provides tours and orientations of the DCC for students, employees, community groups, visitors, and recruitment activities.
• Explores, recommends and creates engaging learning activities, displays, and promotional content that support digital literacy, student engagement, wellness, and belonging.
• Maintains a welcoming, organized, safe, and professional DCC environment by monitoring space usage, assisting users, implementing inclusive practices, managing inquiries, and supporting appropriate conduct.
• Collaborates with CTLI colleagues to identify and share trends, recurring issues, and opportunities for improvement related to learning technology, digital skills, and CTLI services.
• Develops and maintains good relationships with other departments in the college, including IT, the Registrar’s Office, MSA, Social Inc, Learning Support Centre, Library, and others in support of CTLI priorities, and the experiences of the student and employees supported by the department.

Other duties as assigned.

What you’ll bring to the role:

• 3-year diploma/degree in Computer Sciences, Communications, Graphic Design, Multi-Media, Interactive Media, User Experience Design, Education, or related industries.
• Minimum 2 years of practical experience with:
  • Customer service
  • Providing written and verbal technical support
  • Workshop facilitation/presentation skills
  • Documentation and notetaking
  • Creating accessible documents and learning assets
  • Creating technical support resources
  • Learning Management Systems and other ed technologies
  • Inventory and asset maintenance
  • Creating multimedia assets (preferred)
  • Supporting exploratory fabrication and technical play e.g., 3D printing, robotics, prototyping (preferred)
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
• Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/