Learning Technology Coordinator

KPMG LLP Canada; Vaughan; On-site; CAD 46,000 - 71,000; Full time

Job summary

A leading company is seeking a Learning Technology Coordinator to provide technical support for various learning platforms. The role involves collaborating with learning professionals, ensuring quality assurance, and managing system functionalities. Ideal candidates will have experience in technology-based training and strong communication skills.

Qualifications

• 2-3 years of experience in technology-based training administration.
• Experience with learning technology administration and first-level support.

Responsibilities

• Provide technical support for learning technology platforms.
• Consult with internal learning professionals on best practices.
• Create and modify learning resources and courses.

Skills

Interpersonal Skills

Communication

Attention to Detail

Problem Solving

Client Focus

Education

Post-secondary education

Tools

Microsoft 365

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Learning Technology Coordinator reports directly to the Manager, Learning Technology Team. This position is responsible for providing first-level technical and administrative support to all KPMG professionals to ensure the effective, timely, and comprehensive resolution of inquiries and assigned deliverables related to the learning technology platforms, including the SAP SuccessFactors learning management system (LMS), the Degreed digital experience platform, the Kaltura virtual classroom/video platform and Credly digital badges platform. Additionally, this position is responsible for working with internal learning professionals to recommend learning solution approaches and collaborate on assigned deliverables related to the learning technology platforms.

This position requires attention to detail and the ability to operate effectively within a process-driven technical environment, with a focus on quality assurance, issue analysis, and timely follow-up. You’ll be most successful in this role when focusing on relationships and an inquisitive, 'can do' attitude.

What you will do

Provide functional, operational, and technical support for all learning technology platforms, including but not limited to maintaining systems and creating and updating learning resources, promoting system capabilities, and addressing general platform usage challenges.

• Based on functional and program learning needs, consult with internal learning professionals on systems capabilities and best practices to recommend solutions and approaches that prioritize learner experience and business requirements such as reporting and compliance.
• Facilitate the effective use of learning technology platforms through the creation of new or modification of existing courses, plans, pathways, playlists, and virtual classroom sessions.
• Support the end-to-end design, preparation, and delivery of synchronous and asynchronous video-based learning via virtual classroom facilitated or recorded sessions, including moderation and support.
• Produce standard and customized reports to support quality assurance, identification of trends and risks, and ensure stakeholder visibility.
• Understand, investigate, and resolve platform functionality inquiries, including monitoring usage, responding to escalations, identifying trends, and proposing and actioning solutions. Perform platform-based maintenance and data integrity activities, including system audits, and annual system data cleanups.
• Leverage the ServiceNow intake and automated ticketing system to collectively prioritize and respond to inquiries from KPMG employees and learning leaders within established SLA standards.
• Other duties in support of the broader Digital Learning portfolio, as assigned.

What you bring to the role

• 2-3 years of business experience in technology-based training administration/delivery, in a service-oriented, fast-paced, team environment.
• Completed post-secondary education; Learning & Development, Computer Science, Business or Human Resources preferred.
• Experience with learning technology administration, including first-level support.
• A results-oriented approach, with the ability to complete high-quality deliverables on time while manage multiple priorities concurrently.
• Strong interpersonal and communication skills, both verbal and written.
• A client-focused mindset, working with individuals at all levels within the matrixed organization.
• Strong attention to detail, with the ability to identify, analyze and resolve problems, and propose efficiencies to existing processes.
• Ability to work independently in a collaborative environment, with demonstrated experience owning work and delivering quality.
• Intermediate proficiency with the Microsoft 365 productivity and collaboration suite, in particular Microsoft Excel
• The following are assets for this role:
• Experience with one or more of our learning technology platforms (SAP SuccessFactors, Degreed, Kaltura and Credly)
• Learning & development delivery experience, such as virtual classroom facilitation

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $46,500 to $70,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.