Learning Technology Coordinator

KPMG Canada; Saskatoon; On-site; CAD 46,000 - 71,000; Full time

Job summary

KPMG Canada is seeking a Learning Technology Coordinator to provide technical support for learning platforms. The role involves collaborating with internal teams to enhance learning experiences and requires strong interpersonal skills and attention to detail. Ideal candidates will have relevant experience and education, along with proficiency in various learning technologies.

Qualifications

• 2-3 years of experience in technology-based training administration/delivery.
• Experience with learning technology administration and first-level support.
• Fluency in English, both written and oral.

Responsibilities

• Provide functional, operational, and technical support for learning technology platforms.
• Consult with internal learning professionals on system capabilities and best practices.
• Facilitate the use of learning technology platforms by creating or modifying courses.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Attention to detail

Client-focused mindset

Education

Post-secondary education in Learning & Development, Computer Science, Business, or Human Resources

Tools

Microsoft 365

SAP SuccessFactors

Degreed

Kaltura

Credly

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Learning Technology Coordinator reports directly to the Manager, Learning Technology Team. This position is responsible for providing first-level technical and administrative support to all KPMG professionals to ensure the effective, timely, and comprehensive resolution of inquiries and assigned deliverables related to the learning technology platforms, including the SAP SuccessFactors learning management system (LMS), the Degreed digital experience platform, the Kaltura virtual classroom/video platform, and Credly digital badges platform. Additionally, this position involves working with internal learning professionals to recommend learning solution approaches and collaborate on related deliverables.

This role requires attention to detail and the ability to operate effectively within a process-driven technical environment, focusing on quality assurance, issue analysis, and timely follow-up. Success in this role is fostered by strong relationship skills and a proactive, 'can do' attitude.

What You Will Do

1. Provide functional, operational, and technical support for all learning technology platforms, including system maintenance, creation and updating of learning resources, and addressing platform usage challenges.
2. Consult with internal learning professionals on system capabilities and best practices to recommend solutions that enhance learner experience and meet business requirements such as reporting and compliance.
3. Facilitate the use of learning technology platforms by creating or modifying courses, pathways, playlists, and virtual classroom sessions.
4. Support the design, preparation, and delivery of video-based learning, including moderation and support for virtual classroom sessions.
5. Produce reports to support quality assurance, trend analysis, and stakeholder visibility.
6. Investigate, understand, and resolve platform functionality inquiries, monitor usage, respond to escalations, and perform system audits and data cleanups.
7. Use ServiceNow for inquiry prioritization and response within established SLAs.
8. Perform other duties related to the broader Digital Learning portfolio as assigned.

What You Bring To The Role

• 2-3 years of experience in technology-based training administration/delivery in a fast-paced, service-oriented environment.
• Post-secondary education in Learning & Development, Computer Science, Business, or Human Resources preferred.
• Experience with learning technology administration and first-level support.
• Results-oriented with the ability to manage multiple priorities and deliver high-quality work on time.
• Strong interpersonal and communication skills, both verbal and written.
• Client-focused mindset, capable of working with individuals at all organizational levels.
• Attention to detail, problem-solving skills, and ability to propose process efficiencies.
• Ability to work independently and collaboratively, owning work and ensuring quality.
• Intermediate proficiency with Microsoft 365, especially Excel.
• Assets include experience with SAP SuccessFactors, Degreed, Kaltura, Credly, and virtual classroom facilitation.

This position requires fluency in English, both written and oral. The candidate may need to support or collaborate with English-speaking colleagues and stakeholders and interpret policies, practices, laws, and regulations during employment.

KPMG BC Region Pay Range

The expected base salary range is $46,500 to $70,500, potentially eligible for bonuses. Salary within this range depends on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values - The KPMG Way

• Integrity: We do what is right
• Excellence: We never stop learning and improving
• Courage: We think and act boldly
• Together: We respect each other and draw strength from our differences
• For Better: We do what matters

KPMG in Canada is an equal opportunity employer committed to an inclusive, respectful, and accessible workplace. We welcome all qualified candidates.

Adjustments and Accommodations

We are dedicated to fostering an inclusive recruitment process. Adjustments or accommodations can be requested at any stage. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.