Learning Technology Coordinator

KPMG Canada; Edmonton; On-site; CAD 46,000 - 71,000; Full time

Job summary

KPMG Canada is seeking a Learning Technology Coordinator to provide technical and administrative support for its learning platforms. This role involves engaging with technology, supporting internal teams, and ensuring the efficiency of training programs. Ideal candidates will have experience in tech-based training, strong communication skills, and the ability to manage multiple priorities effectively.

Qualifications

• 2-3 years experience in technology-based training administration.
• Results-oriented with strong communication skills.
• Intermediate proficiency in Microsoft 365, especially Excel.

Responsibilities

• Provide technical support for learning technology platforms.
• Consult with learning professionals on systems capabilities.
• Facilitate effective use of learning platforms.

Skills

Attention to detail

Problem-solving skills

Communication skills

Client-focused mindset

Ability to manage multiple priorities

Education

Post-secondary education in Learning & Development, Computer Science, Business, or Human Resources

Tools

Microsoft 365

SAP SuccessFactors

Degreed

Kaltura

Credly

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Learning Technology Coordinator reports directly to the Manager, Learning Technology Team. This position is responsible for providing first-level technical and administrative support to all KPMG professionals to ensure the effective, timely, and comprehensive resolution of inquiries and assigned deliverables related to the learning technology platforms, including the SAP SuccessFactors learning management system (LMS), the Degreed digital experience platform, the Kaltura virtual classroom / video platform and Credly digital badges platform. Additionally, this position is responsible for working with internal learning professionals to recommend learning solution approaches and collaborate on assigned deliverables related to the learning technology platforms.

This position requires attention to detail and the ability to operate effectively within a process-driven technical environment, with a focus on quality assurance, issue analysis, and timely follow-up. You’ll be most successful in this role when focusing on relationships and an inquisitive, 'can do' attitude.

What You Will Do

• Provide functional, operational, and technical support for all learning technology platforms, including but not limited to maintaining systems and creating and updating learning resources, promoting system capabilities, and addressing general platform usage challenges.
• Consult with internal learning professionals on systems capabilities and best practices to recommend solutions that prioritize learner experience and business requirements such as reporting and compliance.
• Facilitate the effective use of learning technology platforms through the creation or modification of courses, plans, pathways, playlists, and virtual classroom sessions.
• Support the design, preparation, and delivery of video-based learning via virtual classrooms, including moderation and support.
• Produce reports to support quality assurance, identify trends and risks, and ensure stakeholder visibility.
• Investigate and resolve platform functionality issues, monitor usage, respond to escalations, and perform system maintenance activities.
• Utilize ServiceNow to prioritize and respond to inquiries within SLA standards.
• Support broader Digital Learning initiatives as needed.

What You Bring To The Role

• 2-3 years of experience in technology-based training administration / delivery in a fast-paced, service-oriented environment.
• Post-secondary education in Learning & Development, Computer Science, Business, or Human Resources preferred.
• Experience with learning technology administration and support.
• Results-oriented with the ability to manage multiple priorities and deliver high-quality work on time.
• Strong communication skills, both verbal and written.
• Client-focused mindset and ability to work with individuals at all levels.
• Attention to detail and problem-solving skills.
• Ability to work independently and collaboratively, owning tasks and ensuring quality.
• Intermediate proficiency with Microsoft 365, especially Excel.
• Assets include experience with SAP SuccessFactors, Degreed, Kaltura, Credly, and virtual classroom facilitation.

This role requires fluency in English and may involve policy and regulation compliance.

Additional Information

The salary range for BC Region is $46,500 to $70,500, with potential bonuses. Salary is determined based on skills, location, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values

Integrity, Excellence, Courage, Together, For Better

KPMG is committed to diversity, inclusion, and providing accommodations throughout the recruitment process. For support, contact 1-888-466-4778.

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