Learning Services Specialist - Clients & Industries

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 65,000 - 99,000; Full time

Job summary

A global consulting firm located in Toronto is seeking a Learning Services Specialist to manage and coordinate various training and learning initiatives. You will lead project logistics, facilitate training events, and ensure the effective delivery of learning programs across multiple service lines. Candidates should possess at least 3 years of relevant experience, strong project management skills, and proficiency in both English and French. Comprehensive benefits and opportunities for professional growth are included.

Benefits

Comprehensive medical, dental, and prescription drug coverage

Mental health benefits

Robust Employee Assistance Program

Generous time off and vacation

Learning programs tailored for employees

Qualifications

• Strong project management and prioritization skills; able to manage multiple initiatives and meet tight deadlines.
• Proven ability to collaborate with geographically dispersed and cross-functional teams, including senior client-serving professionals.
• Proficiency in English is required; bilingualism in French is an asset.

Responsibilities

• Manage projects end-to-end, coordinating logistics across teams.
• Plan and execute training events including scheduling and support.
• Compile and analyze learning reports and monitor participation.

Skills

Project management

Attention to detail

Communication skills

Vendor management

Technical proficiency

Coaching abilities

Education

3+ years of experience in a similar role

Tools

Microsoft Excel

Microsoft PowerPoint

Zoom

MS Teams

Office 365

SharePoint

Job description

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Location: Toronto

Other locations: Primary Location Only

Date: Aug 13, 2025

Requisition ID: 1635967

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The opportunity

The Learning services specialist (LSS) manages the deployment, planning, delivery of service line curriculum. They are expected to be involved with cross-service-line learning and other key learning initiatives as they arise. This role promotes overall synergies with the firm’s learning strategies. The LSS also manages a range of learning operations functions, including learning administration, vendor management and client experience management. This role needs to effectively balance working very independently while applying a consultative approach to address business needs with the right team members on a regular basis.

This role works with and reports to the Clients & Industries Manager to help create deployment plans that identify target learners, curating existing content or working with SMEs to develop new content, outline communication needs, and prepare and assign instructors. A successful candidate will have strong project management skills and learning operations oversight experience

Your key responsibilities

• Manage projects end-to-end—such as monthly live webcasts, by working with key stakeholders to develop sessions from the ground up and coordinating logistics across teams. This includes facilitators guides, translation and Share Point content.
• Plan and execute training events, including scheduling, off-site accommodations, and on-site support.
• Oversee calendars and logistics for webcasts, in-person, and virtual sessions, ensuring recordings are captured as needed.
• Provide technical and logistical support before, during, and after sessions to ensure smooth delivery.
• Define learning requirements, monitor participation, and follow up through the Learning Management System (LMS).
• Manage learner rosters and identify target audiences for programs.
• Liaise with virtual producers and support teams to ensure seamless delivery and administration.
• Lead debriefs with facilitators and stakeholders to drive continuous improvement.
• Compile and analyze learning reports, including CE credits and ad hoc data requests.
• Contribute to the measurement and enhancement of learning solutions, striving for best-in-class practices.
• Process invoices accurately and manage approvals.
• Coordinate internal communications such as newsletters, team updates, townhalls, and SharePoint content.
• Bring creativity, new ideas, and passion to all projects and programs to enhance learning experiences across the firm.

Skills and attributes for success

• Strong project management and prioritization skills; able to manage multiple initiatives and meet tight deadlines.
• Thrive in a fast-paced environment with strong attention to detail and organizational skills.
• Proven ability to collaborate with geographically dispersed and cross-functional teams, including senior client-serving professionals.
• Excellent communication and relationship-building skills in multicultural and virtual environments.
• Skilled in vendor management, particularly with technical learning providers.
• Confident using technology and quick to learn new software tools.
• Strong coaching, consulting, and facilitation capabilities.
• Demonstrated ability to lead and support change initiatives.
• Handle sensitive information with discretion and professionalism.
• Proficiency in English is required due to the national scope of the role; open to candidates across EY offices in Canada.

What we look for

• 3+ years of experience in a similar role
• Proven experience in using Microsoft Excel for data analysis, including pivot tables and VLOOKUP
• Expertise in Microsoft PowerPoint to create compelling presentations that convey complex information in a clear, engaging manner.
• Proficient in Zoom, MS Teams, Office 365 and SharePoint
• Experience working with a LMS is an asset
• Bilingualism in English and French is an asset

What we offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

The salary range for this job in British Columbia is $65,600 to $98,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

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