Learning Experience Specialist

Ivey Business School at Western University; London; On-site; CAD 57,000 - 73,000; Full time

Job summary

Ivey Business School is seeking a Learning Experience Specialist to enhance instructional design for both virtual and live settings. This full-time role involves innovative pedagogy, creating engaging learning materials, and collaborating with stakeholders to deliver high-quality educational experiences.

Benefits

Generous benefits package including health and dental plan

Group retirement savings plan with 7.5% employer contributions

Paid time off during December holiday closure

Vacation starting at 15 days per year plus 2 personal days

Qualifications

• 2-4 years of work experience in UX or e-learning design role.
• Experience in higher education sector is an asset.
• Familiarity with Ivey's content and learning pedagogy would be beneficial.

Responsibilities

• Develop and implement virtual learning experiences.
• Manage digital learning tools and ensure compliance with standards.
• Create and oversee training documentation to enhance course delivery.

Skills

Attention to detail

Process management

Stakeholder coordination

Education

Undergraduate degree in business or education

Certificates in coding languages, learning design, web accessibility

Tools

Adobe Creative Cloud

Salesforce

FormAssembly

Adobe Sign

Job description

Position: Learning Experience Specialist

Location: London, Ontario

Position Type: Full-time, 3-year Ivey Business School Foundation renewable contract.

Hiring Range: $57,594 - $72,018

Application Deadline: Tuesday, June 3, 2025, at 11:59PM.

About Ivey Business School: Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community. Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education. The EdTech team at the Ivey Business School Foundation is a dynamic and integral part of the institution's commitment to innovation in business learning. Our team collaborates with experts and faculty to craft exceptional online and in-person classroom experiences using cutting-edge educational solutions. As a catalyst for organizational agility, EdTech contributes to Ivey's digital transformation journey by offering refined processes, state-of-the-art products, and fostering collaborative innovation. Our growth and evolution over the past years have been guided by three pillars: innovation, implementation, and maintenance. Serving both degree and non-degree programs, EdTech's resources extend to various departments, demonstrating our capacity to provide diverse solutions, innovations, and improvements to cultivate Ivey's digital transformation. EdTech’s latest strategy focuses on designing new fully online and live online courses through Ivey Online to align with and support Ivey’s Bold Ambition. Join our team and be a part of reshaping the future of business education.

Position Overview: The Learning Experience Specialist is characterized by a fervent passion for employing innovative pedagogy and technology to enhance instructional design in virtual and live class settings for Ivey’s degree and non-degree programs. Taking on ownership and accountability for a spectrum of degree and non-degree initiatives, they utilize robust project management skills and technology insights to craft industry-leading virtual, hybrid, and live learning experiences for Ivey learners. Engaging in collaborative efforts with subject matter experts (SMEs), Learning Experience Designers, and both internal and external Ivey customers, the specialist is responsible for generating learning materials such as graphics, videos, simulations, and interactive learning experiences. The creation of these learning experiences involves the application of tested instructional design theories, practices, and methods, encompassing activities such as gathering, scoping, building, testing, training, implementing, maintaining, and providing training to internal and external customers.

Responsibilities:

1. Develop, Produce and Implement Virtual Learning Experiences

• Work with faculty, Learning Experience Designers, CTS, or other stakeholders to develop courses, modules, or experiences for both the conversion of existing content and the deployment of new content into a blended learning environment, including design, build, quality assurance, and deployment activities.
• Manage the implementation, maintenance, and optimization of digital learning tools – including e-learning platforms, video conferencing, and other related software ensuring each deliverable reflects educational requirements, pedagogical standards, and design expectations set out by SMEs and EdTech Lab.
• Review scripts, storyboards, learning content assets, and videos; ensure all materials are clear, concise, and consistent. Work with faculty, external contractors, and partners to coordinate logistics of design meetings and video recording.
• Ensure compliance of deliverables with all applicable standards, legislation, and regulatory requirements, including Accessibility for Ontarians with Disabilities Act (AODA), WCAG, and applicable copyright and privacy legislation at a provincial and federal level of digital content. Conduct ongoing research to advance best practices for accessible learning.
• Liaise with internal EDI committee, faculty, and the Director of Culture and Inclusion to implement standards for inclusive learning content and environments.

2. Testing, Quality Assurance, and Support to Interested Parties

• Review learning experiences at various stages of development to ensure that content flow is accurate, logical, and in alignment with established departmental norms and documentation. Evaluation criteria will be provided.
• Review, evaluate, and create documentation for learning design or management tools as assigned, and make recommendations for appropriate application.
• Lead collection and cataloguing of data on user experience, evaluation/measurement, assessments, and internal program debriefs. Communicate and present key metrics to internal stakeholders and client teams. Lead collaboration with external e-learning partners and platform providers to maintain user accounts and security. Create and manage a central database of learning content developed by EdTech.

3. Planning, Documentation, and Training

• Create and oversee training, documentation, and support processes for SMEs to enhance their course development and delivery using Ivey's educational technology assets. This includes providing guidance, training, and support as needed.
• Generate and curate training resources on diverse learning platforms and associated tools, including conducting training sessions, setup assistance, and ongoing user support.
• Establish training processes and training programs to ensure the consistent application of brand standards and templates across all educational materials, offering guidance to faculty and SMEs in utilizing branded content effectively.
• Curate and maintain optimized templates, and style guides for Ivey’s customized learning experiences allowing EdTech Lab team members to utilize while efficiently replicating piloted and approved learning solutions.

4. Research and Special Projects

• Research solutions meeting the requirements of learning design requests from faculty members, staff, and other content subject matter experts, prioritizing those native to LMS’ used at Ivey.
• Conduct ongoing research to identify and evaluate new learning technology solutions, tools, and platforms. Work with Ivey EdTech to manage the implementation of new learning technology solutions and standards.

Education & Experience

• Undergraduate degree in business or education; graduation from one of Ivey’s degree programs is considered an asset. Certificates in specific coding languages, learning design, and web accessibility are also an asset.
• 2-4 years of work experience in UX design or e-learning design role attained through a combination of employment and educational experiences. Experience in the higher education sector an asset. Knowledge of business fundamental theories and concepts; familiarity with Ivey (or similar institution) content and learning pedagogy would be an asset.
• Experience with multimedia asset design, including graphics and videos using tools such as Adobe Creative Cloud is considered an asset.

Skills and Abilities:

• Possess a keen attention to detail and a strong orientation to process and detail management.
• Ability to nurture meaningful relationships and coordinate with multiple stakeholders and follow up on outstanding documentation.
• Proficient in Microsoft Office suite of products, including Excel. Familiarity with Salesforce, FormAssembly, and Adobe Sign is an asset.

What We Offer:

• Market competitive compensation with annual increases available
• Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required. Enhanced mental health benefits coverage and resources.
• Life and AD&D insurance for you and your family. Out-of-country travel insurance.
• Employee and Family Assistance Program. Pregnancy and Parental top-up leave program.
• A generous group retirement savings plan with 7.5% employer contributions.
• Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
• Paid time off during the School’s December holiday closure.

Equity, Diversity, and Inclusion at Ivey: Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members. Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation: Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us [e-mail] to notify us of any needs related to completing the job application, and/or throughout the recruitment process.

Application: If you're excited about joining Canada's leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline. Ivey Business School Foundation: Ivey Business School Foundation employees receive benefits exclusive to The Foundation, separate from Western University. *Please note only selected candidates will be contacted.