Learning Experience Designer (Hybrid)

About The Workplace Safety And Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage, and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America, covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At The WSIB, You’ll Have The Opportunity To

• Explore many career paths and follow your passion
• Continuously learn and grow professionally
• Be recognized for the great work you do
• Participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

This is a subsequent vacancy as defined under Article 5.07 of the Collective Agreement. Only applications from those who did not previously apply to the original JO#18011 closing date March 4, 2025, will be considered.

This is a temporary assignment, open to all offices, up to 6 months.

Salary Grade: 213 From: $94,583.02

Job Summary

As a learning experience design and development expert, collaborate with clients, stakeholders, and colleagues to plan, design, and develop learner-centric learning experiences that enable continuous learning. This role is responsible for using design thinking and incorporating elements of education, experiences, exposure, and the environment along with up-to-date adult learning principles to create learning solutions that increase learner engagement, enhance retention, develop capabilities, improve time to proficiency, and aid knowledge transfer to help achieve business outcomes.

Major Duties And Responsibilities

• Provide workplace learning performance advice and expertise in scoping, planning, and creating learning strategies that balance client goals, business needs, and technology considerations.
• Establish and maintain relationships with clients, business partners, and subject matter experts, articulating technical concepts in plain language.
• Advise on the selection of appropriate learning modalities, media, methods, and delivery channels, and assess learner performance and proficiency.
• Stay current with industry trends, research, and best practices in instructional design and workplace learning.
• Contribute to learning design and development standards, style guides, templates, and project management processes.
• Lead the execution of deliverables, ensuring timelines are met, with tracking and reporting.
• Perform learning needs analysis and technology needs assessment using design thinking, including conducting client meetings, focus groups, interviews, surveys, and observations.
• Write performance-based learning objectives and work with subject matter experts to develop effective learning products and experiences.
• Design and develop cohesive end-to-end learning experiences using various media and methods, including virtual and in-person training, social learning networks, eLearning, videos, simulations, podcasts, mobile apps, etc.
• Create and select appropriate audio-visual elements to support content, perform quality assurance, and ensure deliverables meet standards.
• Design and implement evaluation plans to measure learning effectiveness, learner achievement, and proficiency.
• Support the implementation of learning solutions, including facilitating train-the-trainer sessions, planning rollouts, and troubleshooting.
• Maintain and update learning programs, ensuring content is current, accurate, and aligned with business processes.
• Champion inclusive design practices, ensuring accessibility and adherence to standards such as AODA.
• Act as a change agent for learning and organizational change initiatives.
• Perform other related duties as required.

Job Requirements

Education

• University completion at undergraduate level with specialization in education, adult education, instructional design, or related fields, or a diploma/certificate in workplace learning, eLearning development, graphic design, or user experience design.

Experience

• Five years of experience in instructional design, learning experience design, or related areas.

Our commitment to equity, diversity, and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We invite all interested individuals to apply. If you require accommodations, please contact talentacquisitioncentre@wsib.on.ca. For the interview or assessment process, inform us of your accommodation needs at that time. Visit our EDI Vision to learn more about our actions to promote equity, diversity, and inclusion.

Disclosing conflicts of interest

Employees must act ethically and disclose any circumstances that could result in a conflict of interest, including political activity, outside employment, or personal relationships with stakeholders. For questions, contact the Talent Acquisition Centre.

Privacy information

We collect personal information under the authority of the Workplace Safety and Insurance Act, 1997, for recruitment purposes. For concerns about data use, contact the WSIB’s Privacy Office. A criminal records check is required as a precondition of employment.

To apply for this position, please submit your application by the closing date.