Learning Experience Designer (Hybrid)

About The Workplace Safety And Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage, and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At The WSIB, You’ll Have The Opportunity To

• Explore many career paths and follow your passion
• Continuously learn and grow professionally
• Be recognized for the great work you do
• Participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

This is a subsequent vacancy as defined under Article 5.07 of the Collective Agreement. Only applications from those who did not previously apply to the original JO#18011 closing date March 4, 2025 will be considered.

This is a temporary assignment, open to all offices, up to 6 months.

Salary Grade: 213 From: $94,583.02

Job Summary

As a learning experience design and development expert, collaborate with clients, stakeholders, and colleagues to plan, design, and develop learner-centric learning experiences that enable continuous learning. This role is responsible for using design thinking and incorporating elements of education, experiences, exposure, and the environment along with up-to-date adult learning principles to create learning solutions that increase learner engagement, enhance retention, develop capabilities, improve time to proficiency, and aid knowledge transfer to help achieve business outcomes.

Major Duties And Responsibilities

• Provide workplace learning performance advice and expertise in scoping, planning, and creating learning strategies that balance client goals, business needs, and technology considerations.
• Establish and maintain relationships with clients, business partners, and subject matter experts across the organization and/or external vendors, articulating technical concepts in plain language.
• Advise on the selection of the most appropriate learning modality, media, methods, and delivery channels; assess and test learner performance and proficiency.
• Maintain awareness of industry trends in instructional design, learning technologies, and workplace learning and performance improvement.
• Contribute to learning design standards, style guides, templates, and project management processes, including timelines and milestones.
• Lead the execution of deliverables, ensuring timelines are met, including tracking and reporting.
• Perform learning needs analysis and technology needs assessment through various methods such as meetings, focus groups, and surveys.
• Write performance-based learning objectives and work with subject matter experts to develop effective learning products and experiences.
• Design and develop cohesive end-to-end learning experiences using various media and methods, including virtual and in-person training, social networks, self-paced learning, and more.
• Create and select appropriate audio-visual elements to support learning content, ensuring consistency with standards.
• Evaluate learning products and experiences through measurement and evaluation plans to assess effectiveness and learner achievement.
• Support the implementation of learning solutions, including facilitating train-the-trainer sessions, planning rollouts, and troubleshooting technologies.
• Maintain and update learning programs to ensure content remains current and aligned with business needs.
• Design inclusive and accessible learning experiences, adhering to accessibility standards and guidelines.
• Act as a change agent for new learning models and organizational changes, supporting staff acceptance and adaptation.
• Perform other related duties as required.

Job Requirements

Education

• University completion at undergraduate level with specialization in education, adult education, instructional design, or related fields, or a diploma/certificate in workplace learning or similar.

Experience

• Five years of experience in instructional or learning experience design, learning development, or related areas.

Our commitment to equity, diversity, and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We invite all interested individuals to apply. For accommodations, contact talentacquisitioncentre@wsib.on.ca. Learn more about our EDI initiatives on our website.

Disclosing conflicts of interest

Employees must act ethically and disclose any conflicts of interest, including political activity, outside employment, or personal relationships that could impair decision-making. Questions should be directed to the Talent Acquisition Centre.

Privacy information

We collect personal information under the authority of the Workplace Safety and Insurance Act, 1997, to assess qualifications and manage recruitment. For questions, contact the Privacy Office. A criminal records check is required as a precondition of employment.

Application process

To apply, submit your application by the closing date.