Learning Experience Designer

Sephora; Toronto; Hybrid; CAD 72,000 - 86,000; Full time

Benefits offered by this job

Store-wide employee learning discounts

Hybrid work schedule

Wellness and learning resources

Job summary

Sephora Canada is seeking an experienced Learning Experience Designer to craft engaging, accessible learning experiences for our Field Support Centre. You’ll transform business priorities into learner-centered content across instructor-led, virtual, and digital formats, driving real on-the-job impact.

You’ll collaborate with stakeholders to analyze needs, design curricula, and own lessons from concept to delivery.

Qualifications

• You have 4+ years applying instructional design and learner experience design.
• You have designed instructor-led, virtual, blended, self-directed, and digital learning experiences.
• You have conducted needs analysis with stakeholders to turn business priorities into engaging solutions.
• You have developed curriculum and assets including facilitator guides, digital content, and playbooks.
• You have used LMS and digital learning technologies to manage experiences.
• You have a strong design eye and create visually compelling, learner-centered content.
• You have the ability to manage multiple projects in a fast-paced environment.
• You have fluency in French or relevant experience localizing content in French.
• You have a bachelor’s degree in Adult Education or Instructional Design (or equivalent).
• You have hands-on experience with Articulate 360, Rise, Canva, AI tools, and certifications.

Responsibilities

• Design and develop learning deliverables—facilitator materials, digital content, job aids, and toolkits.
• Translate business needs into learner-centered solutions that build capability.
• Consult with stakeholders and SMEs to assess needs and gaps.
• Apply adult learning, inclusive design, and learner experience principles across formats.
• Support facilitation of learning experiences and program pilots.
• Maintain design and accessibility standards across our outputs.
• Manage learning content and assets in LMS (360Learning).
• Publish and optimize learning experiences across digital platforms.
• Build evaluation and feedback into every learning experience.
• Leverage learner data to continually sharpen solutions and design practice.
• Monitor emerging learning trends and bring recommendations.

Skills

Instructional design

Adult learning principles

Learner experience design

Visual storytelling

French fluency

Education

Bachelor's degree in Adult Education/Instructional Design or related field

Tools

Articulate 360

Rise

Canva

CoPilot AI tools

Adobe Creative Suite

Camtasia

Job description

Job Type: Full Time

Function: Human Resources

Address: 160 Bloor Street East, 11th Floor, Toronto, ON

Working Model: Hybrid

Vacancy Status: This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow-up? As Learning Experience Designer, you’ll be designing the learning experiences that help every Field Support Centre team member grow, perform, and make an impact — from first-day foundations to the leadership capabilities that shape our future. Leveraging instructional design, learner experience design, and visual storytelling, you’ll transform complex ideas and turn business priorities into learning experiences that are engaging, accessible, and genuinely changes how people work. You’ll be part of our Talent Development team that’s dedicated to building future-ready capabilities and equipping leaders to develop talent every day.

What You’ll Do:

• You’ll design and develop visually compelling learning deliverables — facilitator materials, participant resources, digital content, job aids, playbooks, toolkits, and performance support resources that lift engagement, comprehension, and real application.
• You’ll translate business needs and subject matter expertise into learner-centred solutions that build capability and hold up on the job.
• You’ll consult with stakeholders and subject matter experts to assess business and learning needs, identify capability gaps, and recommend the right learning or performance support solution.
• You’ll apply adult learning, inclusive design, visual communication, graphic design, and learner experience principles across instructor-led, virtual, blended, self-directed, and digital channels.
• Youmay support the facilitation of learning experiences, program pilots, and train-the-trainer sessions.
• You’ll set and maintain the standards for learning design, visual design, accessibility, and learner experience across everything our team produces.
• You’ll manage our learning content, curriculum materials, and learning assets so they stay high quality, consistent, accessible, and aligned to those standards.
• You’ll own the learner experience inside our LMS (360Learning) — content organization, course configuration, learning pathways, content governance, analytics, and refresh cycles.
• You’ll partner with stakeholders to publish, maintain, and optimize learning experiences across our digital learning platforms.
• You’ll build evaluation and feedback into every learning experience to measure engagement, effectiveness, and application.
• You’ll use learner feedback, participation data, and stakeholder insight to continuously sharpen our learning solutions, resources, and design practice.
• You’ll watch for emerging learning trends, technologies, and best practices, and bring back the recommendations that raise the bar on our learner experience.

What You’ll Bring:

• You have… 4+ years of experience applying instructional design methodologies, adult learning principles, and learner experience design practices to build learning that works.
• You have… designed and developed instructor-led, virtual, blended, self-directed, and digital learning experiences.
• You have… conducted learning needs analysis and partnered with stakeholders and subject matter experts to turn business priorities into engaging learning solutions, tools, and performance support resources.
• You have… developed curriculum and learning assets including facilitator guides, participant materials, digital content, job aids, playbooks, and toolkits.
• You have… used learning management systems and digital learning technologies to create, manage, and maintain learning experiences.
• You have… a strong eye for design, and a track record of creating visually compelling, learner-centred content that people actually want to engage with.
• You have… the organizational range to carry multiple learning design projects, priorities, and deadlines in a fast-paced environment.
• You have… fluency in French or relevant experience designing or localizing learning content in French
• You have… a bachelor’s degree in Adult Education, Instructional Design, a related field or or an equivalent combination of education and experience..
• You have… (ideally) hands‑on experience with tools such as Articulate 360, Rise, Canva, AI tools like CoPilot, Adobe Creative Suite, or Camtasia, and certification in Instructional Design, Adult Learning, Learning Experience Design, or UX Design
• You have… comfort and confidence using digital and AI‑enabled tools responsibly in your day‑to‑day work.
• Learning design is best demonstrated through experience. Please include a portfolio or samples of learning solutions you have designed, such as learning journeys, facilitator guides, participant materials, digital learning experiences, job aids, toolkits, or other learner resources.

What You’ll Get:

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow‑up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Rewards as Unique as You Are:

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• We’re passionate about pay equity and transparency. The compensation ranges between CAD$71,500 - $85,500.00 plus bonus, RRSP matching. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non‑discriminatory, legitimate business factors relevant to the position and/or location.
• Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well‑Being@Sephora program to support your mental, financial, physical, and social well‑being.
• You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• A career glow‑up is built into every role, with access to training and development programs and resources throughout the year.
• Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.