Learning Experience Designer

Ivey Business School at Western University; London; On-site; CAD 74,000 - 94,000; Full time

Job summary

Join a forward-thinking institution as a Learning Experience Designer, where you will play a pivotal role in shaping innovative online and blended learning experiences. This position offers the chance to collaborate with diverse stakeholders, including faculty and industry partners, to create engaging educational content that meets the evolving needs of learners. With a focus on quality assurance and continuous improvement, you will contribute to the digital transformation of business education. Enjoy a competitive salary and a comprehensive benefits package while making a meaningful impact in higher education.

Benefits

Comprehensive Health and Dental Plan

Health Care Spending Account

Short- and Long-Term Disability Programs

Life and AD&D Insurance

Employee and Family Assistance Program

Generous Group Retirement Savings Plan

Vacation Starting at 15 Days per Year

Paid Time Off During December Holidays

Qualifications

• Bachelor’s or Master’s degree in business, education, or instructional design.
• 2-5 years’ experience in higher education creating learning experiences.

Responsibilities

• Develop and sustain online and blended learning content for the Ivey Business School.
• Manage a portfolio of projects ensuring high quality and timely completion.

Skills

Project Management

Instructional Design

Collaboration

Communication

UI/UX Principles

Education

Bachelor's Degree in Business

Master's Degree in Education

Tools

Learning Management Systems (LMS)

Job description

Position: Learning Experience Designer

Location: London, Ontario

Position Type: Full-time, 3-year Ivey Business School Foundation renewable contract.

Hiring Range: $ 74,800 - $93,551

Application Deadline: 15 May, 2025 at 11:59 PM EST

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.

Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education.

The EdTech team at the Ivey Business School Foundation is a dynamic and integral part of the institution's commitment to innovation in business learning. Our team collaborates with experts and faculty to craft exceptional online and in-person classroom experiences using cutting-edge educational solutions. Grounded in research from Ivey faculty and beyond, we focus on developing best practices to ensure the delivery of up-to-date and impactful course material. Serving both degree and non-degree programs, EdTech's resources extend to various departments, demonstrating our capacity to provide diverse solutions, innovations, and improvements to cultivate Ivey's digital transformation. EdTech’s latest strategy focuses on designing new fully online and live online courses through Ivey Online to align with and support Ivey’s Bold Ambition.

Position Overview: As a crucial member of the EdTech Lab Team, the Learning Experience Designer (LED) plays a vital role as both an individual contributor and team member in developing and sustaining online and blended learning content and experiences for the Ivey Business School. A proven track record in creating transformative learning experiences and innovative perspectives on the future of management education, they demonstrate a passion for higher education and a deep understanding of the foundations of the Ivey Business School and how to design higher education courses. Working collaboratively with the EdTech Lab leadership, team members, Ivey Faculty, and Staff, their responsibilities include scoping, planning, and executing educational technology solutions, standards, and projects for both degree and non-degree programs. As well as, developing best practices and structures when it comes to efficient and effective course design processes. Successful management of these projects, spanning various School and non-school areas, requires exceptional project management skills, stakeholder consultation, quality control, and communication planning.

Course/Content Creation

• Working partnerships with SMEs (Subject Matter Experts) and other Ivey stakeholders to develop highly engaging learning experiences for both the conversion of existing content and the deployment of new content using appropriate learning management tools and technology while following learning design best practices and the processes and procedures developed by the LED team.
• Using established processes and procedures develop and deploy new programs and projects respecting the educational requirements, assigned deadlines, and resource constraints of the program, project or Ivey Online initiative.
• Develop a process for maintaining and migrating existing content in collaboration with SME’s and other members of EdTech Lab.
• Assist with the development and delivery of learner surveys, focus groups, and advisory councils to understand learner needs across all programs/stakeholder groups and apply these learnings to courses developed or updated.
• Create and lead the development of training/support documentation or session to assist with the delivery, deployment, and maintenance of courses.
• Develop feedback mechanisms to evaluate the success of a learning program or project, perform analysis of data generated from the feedback mechanisms and respond to the evolving needs of learners and SMEs based on data-driven insights.

Project Planning & Consulting

• Manage a portfolio of assigned projects, take responsibility for prioritizing tasks, gathering resources, and identifying obstacles and potential solutions to ensure projects are completed with high quality and on time, while escalating solutions to the Director.
• Determine a standard methodology and process for converting in-person learning experiences into highly engaging blended experiences, determining the optimal mix of in-person/online educational content for each experience.
• Work with faculty members and external industry partners to determine what constitutes high-quality content to satisfy curriculum-level learning outcomes.
• Engage with and support video production team and Ivey IT when building the components of online activities, implementing learning activities/tasks, determining the effectiveness of developed content, and leveraging LMS capabilities.

Quality, Maintenance, and Review

• Follow a set of established quality review practices that are set at a department level. As well, develop testing and QA plans to include SME’s and other members of the EdTech Lab for assigned projects.
• Plan and monitor quality assurance testing of all blended learning assets and experiences. This will include monitoring how frequently the course content is renewed.
• Ensure compliance of deliverables with all applicable standards, legislation and regulatory requirements, including Accessibility for Ontarians with Disabilities Act (AODA), WCAG, and applicable copyright and privacy legislation at a provincial and federal level of digital content.

Innovation & Research

• Maintain active participation in external groups of which Ivey is a member, including attending conferences and meetings as necessary, and communicate back to EdTech Lab and relevant stakeholders.
• Research and experiment with innovative solutions and upcoming trends in higher education and lifelong learning that would be relevant to Ivey’s strategic priorities in online or blended learning experiences, while also disseminating these approaches to the EdTech Lab and broader Ivey community.

Qualifications:

Education and Experience:

• Bachelor’s or Master’s degree in business, education, instructional design, or a related field. The ideal candidate will have a Bachelor’s degree or have or be working towards a Master’s degree in business from the Ivey Business School, preferred. Business acumen may alternatively be attained through employment with a Business School.
• 2-5 years’ experience in higher education creating, curating, and/or managing user-facing learning experiences digitally or in-person.
• 2-5 years’ knowledge and experience building in learning management systems (LMS) required, ideally for an online or blended program, preferred but not required.
• Understanding of UI/UX, graphic design principles, and/or front-end design principles considered an asset.

Skills and Abilities:

• Highly effective individual and team contributor; able to manage their own workflow, work with diverse stakeholder groups, make informed decisions, solve problems, and manage timelines with minimal supervision.
• Detailed oriented individual who can offer thoughtful review of products and policies and express them in a clear manner; shows professional judgment in formulating and recommending solutions.
• Attentive and motivated individual with a proven ability to take a consultative approach to build strong collaborative relationships, influence key stakeholders, and gain consensus to meet the needs of the SME and the learner.

What We Offer:

• Market competitive compensation with annual increases available
• Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required. Enhanced mental health benefits coverage and resources.
• Life and AD&D insurance for you and your family. Out-of-country travel insurance.
• Employee and Family Assistance Program. Pregnancy and Parental top-up leave program.
• A generous group retirement savings plan with 7.5% employer contributions.
• Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
• Paid time off during the School’s December holiday closure.

Equity, Diversity, and Inclusion at Ivey

Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members. Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation: Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at [e-mail] to notify us of any needs related to completing the job application, and/or throughout the recruitment process.

Application: If you're excited about joining Canada's leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline.*Please note only selected candidates will be contacted.

Ivey Business School Foundation: Ivey Business School Foundation employees receive benefits exclusive to The Foundation, separate from Western University.