Learning & Development Specialist, Personal Insurance - Kelowna

Acera Insurance; Burlington; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading Canadian insurance brokerage is seeking a Learning & Development Specialist in Kelowna, BC. You will create and deliver training programs, ensuring that all employees receive effective instruction that caters to diverse learning styles. The role requires a Level 2 BC General Insurance License, strong interpersonal and communication skills, and the ability to manage logistics for training sessions. This full-time position offers a competitive salary between $60,000 and $85,000 CAD annually, based on experience.

Qualifications

• Strong team player with excellent communication skills.
• Ability to travel and hold a valid driver’s license.
• Able to assess training needs and measure effectiveness.

Responsibilities

• Create and deliver training programs for Personal Insurance.
• Coordinate logistics for training sessions.
• Manage group training sessions accommodating various learning styles.
• Identify and fulfill training needs in the Personal Insurance department.
• Work with new employees and management for effective training.

Skills

Interpersonal skills

Presentation skills

Time management

Problem solving

Attention to detail

Education

Level 2 BC General Insurance License

Tools

Microsoft Office

EPIC

Job description

Learning & Development Specialist, Personal Insurance - Kelowna

Jul 25, 2025 Location :

Kelowna, British Columbia, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

Job Status

Status : Full-time, permanent

Pay Range : Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual, and company performance. The typical hiring range for this position is from $60,000 - $85,000 CAD annually; the pay offering is based on location and will vary depending on related experience, proven knowledge, skills, and internal equity.

Location : Kelowna, BC

Job Purpose :

Facilitate and / or organize in-house learning for new and existing Acera team members via, one on one instruction, group sessions and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles.

Responsibilities

Create and deliver training programs for Personal Insurance; provide creative, effective instruction through-out the teams

Coordinate schedules and all associated logistics, including facilities, communications with attendees

Manage group training sessions with multiple learning styles

Work with Team Leads to ensure training needs are full filled

Support and contribute to the overall success of the Personal Insurance department by identifying ways to continually improve learning opportunities

Assess current and new staff ability to learn and training needs, adjusting training delivery based on their needs and design surveys to measure training effectiveness

Work with new, existing employees, management and outside vendors to ensure exceptional training

Various other tasks as assigned

Requirements and skills

Level 2 BC General InsuranceLicence

Strong interpersonal skills / strong team player

Excellent communication, presentation and facilitation skills; must be friendly, clear and strong speaker

Excellent time management and multi-tasking skills

Problem Solver

Ability to interact professionally and effectively with trainees, team leads, management and third party vendors

Strong attention to detail

Ability to travel and carry a valid driver’s license

Knowledge / Advanced Skills of : Microsoft Office, EPIC and common Insurance carriers products / portals would be considered an asset

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insuranceis an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.