Learning & Development Specialist, Personal Insurance

Acera Insurance; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

Acera Insurance seeks a Learning & Development Specialist for its Personal Insurance team. This full-time role involves facilitating training for staff through various methods, managing logistics, and supporting the department's learning initiatives. Ideal candidates will have interpersonal skills, a professional insurance license, and experience in sales or underwriting, all while contributing to a collaborative and innovative workplace culture.

Qualifications

• Minimum 1 year in personal insurance sales, service, or underwriting experience.
• Ability to travel and carry a valid driver’s license.
• Knowledge of insurance products and portals considered an asset.

Responsibilities

• Create and deliver training programs for Personal Insurance.
• Coordinate schedules and manage training logistics.
• Assess staff training needs and effectiveness.

Skills

Strong interpersonal skills

Excellent communication

Presentation and facilitation skills

Time management

Detail-oriented

Education

RIBO or AB Level 1 General License

Tools

Microsoft Office

EPIC

Job description

Learning & Development Specialist, Personal Insurance

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

LEARNING & DEVELOPMENT SPECIALIST, PERSONAL INSURANCE

Facilitate and / or organize in-house learning for new and existing Acera team members via, one on one instruction, group sessions and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles.

LOCATION AND STATUS

• Calgary, AB; Brampton, Ottawa, or Richmond Hill, ON
• Full-time, permanent
• Reporting to : Director Learning & Development, National Standards

MAIN RESPONSIBILITES :

• Create and deliver training programs for Personal Insurance; provide creative, effective instruction through-out the teams
• Coordinate schedules and all associated logistics, including facilities, communications with attendees
• Manage group training sessions with multiple learning styles
• Work with Team Leads to ensure training needs are full filled
• Support and contribute to the overall success of the Personal Insurance department by identifying ways to continually improve learning opportunities
• Assess current and new staff ability to learn and training needs, adjusting training delivery based on their needs and design surveys to measure training effectiveness
• Work with new, existing employees, management and outside vendors to ensure exceptional training
• Support and contribute to the Personal Insurance Learning & Development team on national initiatives
• Auditing of various processes
• Various other tasks as assigned

QUALIFICATIONS :

• RIBO or AB Level 1 General License
• Minimum 1 year in personal insurance sales, service, or underwriting experience.
• Ability to travel and carry a valid driver’s license
• Knowledge / Advanced Skills of : Microsoft Office, EPIC and common Insurance carriers products / portals would be considered an asset

VALUES & COMPETENCIES :

• Strong interpersonal skills / strong team player
• Excellent communication, presentation and facilitation skills; must be friendly, clear and strong speaker
• Excellent time management and multi-tasking skills
• Ability to interact professionally and effectively with trainees, team leads, management and third-party vendors
• Detail-oriented, organized, proactive, and self-motivated.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insuranceis an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.