Learning & Development Manager Full-time

FAIRMONT; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Victoria is seeking a Training Manager to develop training programs and support staff development. The ideal candidate has a strong hospitality background, proven facilitation skills, and a passion for training. This role offers a competitive salary starting at $71,250.00 per annum and opportunities for career advancement.

Benefits

Employee benefit card with discounts

Complimentary meal during shifts

Access to wellness programs

Comprehensive benefits package

Qualifications

• Minimum 2 years of previous operational hospitality experience; previous leadership experience is a strong asset.
• Proven facilitation skills.
• Experience in hotel operations and service excellence.
• Strong interpersonal and communication skills, both verbal and written.

Responsibilities

• Partner with department managers to ensure training aligns with operational needs.
• Conduct needs analysis aligned with LQA and Forbes standards.
• Create and maintain a property knowledge bank for training manuals.
• Support onboarding and corporate training programs.

Skills

Operational hospitality experience

Facilitation skills

Organizational skills

Interpersonal and communication skills

Education

Bachelor’s degree or diploma in Human Resources, Hospitality Management, or Education

Tools

Microsoft Windows applications

Job description

Job Description

• Wonderful company culture – our colleagues are at the heart of all we do
• Excellent training with the opportunity to build a successful career
• Career development opportunities with national and international promotion opportunities
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits, RMT, dental, and vision
• Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance Program
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Opportunity to participate in our Leadership Incentive Program
• A competitive salary starting at $71,250.00 per annum

What you will be doing :

Reporting to the Director, Talent & Culture, responsibilities and essential job functions include but are not limited to the following :

• Partner with department managers to ensure training aligns with operational needs and guest expectations
• Act as a learning ambassador to foster a positive and proactive training culture
• Provide ongoing coaching, support, and development of Departmental Trainers and Leaders to ensure consistent and quality on-the-job training
• Conduct needs analysis in line with LQA, Forbes standards, Mystery shopper, and audit requirements; assess training needs through surveys, interviews, performance evaluations, and consultation with department heads
• Create and conduct innovative bite-sized training as identified; design, implement, and manage comprehensive training programs aligned with hotel goals and brand standards
• Work closely with Departmental Leaders and Senior Managers to develop specific action plans based on observations and colleague engagement feedback
• Create and maintain a property knowledge bank for all department training manuals, SOPs, job task checklists, and onboarding training plans
• Manage the implementation and follow-up of Job Task Checklists to ensure consistent high standards across all departments, aiming for 100% completion
• Monitor operations actively to identify training needs and validate training effectiveness
• Support Talent & Culture team with onboarding facilitation and corporate training programs when required; develop onboarding programs for new hires for smooth integration into the hotel’s service culture
• Ensure all new hire departmental orientations are effectively completed; actively monitor and check in with new hires
• Create and maintain an annual and monthly training calendar
• Maintain accurate records of employee training and certifications

Qualifications

• Minimum 2 years of previous operational hospitality experience; previous leadership experience is a strong asset
• Proven facilitation skills
• Bachelor’s degree or diploma in Human Resources, Hospitality Management, or Education is an asset
• Experience in hotel operations and service excellence
• Proficiency in Microsoft Windows applications
• Ability to work independently to drive initiatives and cohesively as part of a team
• Highly organized, disciplined, proactive, and innovative
• Experience in creating and executing full-cycle processes
• Strong interpersonal and communication skills, both verbal and written
• Energetic self-starter who thrives on challenges

Additional Information

Visa Requirements : Must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

Your team and working environment : Welcome to Canada’s Castle on the Coast. The Empress Hotel is a historic and iconic destination in Victoria, BC, blending classic and contemporary elements. Join our team of hospitality experts!

Our commitment to Diversity & Inclusion :

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

Why work for Accor?

We are more than a leader in hospitality. We support your growth and learning, making work meaningful. Discover limitless possibilities at Accor. Visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS