Learning Business Analyst
TD Bank Group
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Benefits offered by this job
Job summary
TD Bank Group in Toronto, Ontario, Canada, is seeking a Learning Technology & Analytics Specialist to optimize, modernize, and govern our learning technology ecosystem. The role combines analytics, business analysis, and technology awareness to improve platform performance and learner outcomes.
You will partner across L&D, Technology, Data & Analytics, Risk, Privacy, Accessibility, and vendor teams to translate business needs into practical solutions that deliver measurable value.
Qualifications
- 5+ years of progressive experience in learning technology, HR technology, analytics, business analysis, digital product support, consulting, or enterprise platform optimization.
- Experience supporting, implementing, optimizing, or governing enterprise technology platforms or business solutions.
- Knowledge of learning management systems, learning experience platforms, virtual learning technologies, or broader learning ecosystems.
- Strong analytical skills, including experience developing reports, dashboards, insights, or measurement frameworks.
- Ability to gather requirements, assess business needs, analyze complex information, and translate findings into practical recommendations.
Responsibilities
- Optimize Learning Technology Platforms: contribute to the continuous improvement of enterprise learning platforms, tools, and related capabilities.
- Deliver Learning Analytics and Workforce Insights: develop analytics, dashboards, reports, and insights for business decisions.
- Support Transformation and Business Analysis: provide SME support for strategy, roadmap development, and future-state planning.
- Strengthen Governance and Operational Excellence: support governance, controls, and operational processes for learning technologies.
- Explore AI and Emerging Learning Technologies: monitor trends and evaluate opportunities to improve learner experience and operational effectiveness.
Skills
Education
Tools
Job description
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Human Resources Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Department Overview Learning & Development (L&D) sets the strategic direction for learning solutions that build workforce capability and support TD’s business priorities. Learning Technology Optimization (LTO) enables a modern, data-driven, learner-centric learning ecosystem through technology, analytics, governance, and innovation.
The Learning Technology & Analytics Specialist supports the optimization, modernization, and governance of TD’s learning technology ecosystem. This role combines learning technology expertise, analytics, business analysis, and emerging technology awareness to improve platform performance, learner experience, reporting insights, and operational effectiveness. The Specialist partners across L&D, Technology, Data & Analytics, Risk, Privacy, Accessibility, and vendor teams to translate business needs into practical solutions that deliver measurable value.
- Optimize Learning Technology Platforms
- Contribute to the continuous improvement of enterprise learning platforms, tools, and related capabilities.
- Gather, analyze, and document business requirements for platform enhancements, releases, and technology initiatives.
- Assess platform performance, adoption, user experience, and utilization trends to identify improvement opportunities.
- Evaluate new functionality and provide recommendations that support learner, business, and operational needs.
- Coordinate testing, release readiness, deployment support, and change activities.
- Provide subject matter expertise to support learning technology strategy and roadmap development.
- Deliver Learning Analytics and Workforce Insights
- Develop learning analytics, dashboards, reports, and insights that support business decision-making.
- Translate business questions into measurable learning, adoption, capability, and effectiveness metrics.
- Analyze learner behaviour, engagement, platform utilization, and learning effectiveness data.
- Identify trends, risks, and opportunities through data analysis and visualization.
- Contribute to learning measurement frameworks and skills intelligence reporting initiatives.
- Support Transformation and Business Analysis
- Provide subject matter expertise to support learning technology strategy, roadmap development, and future-state planning.
- Conduct research and analysis to assess current capabilities, gaps, and opportunities for modernization.
- Develop recommendations, business case inputs, and leadership materials that support investment and prioritization decisions.
- Participate in enterprise learning technology transformation initiatives, including stakeholder engagement and change support.
- Strengthen Governance and Operational Excellence
- Support governance, controls, standards, and operational processes related to learning technologies and data.
- Maintain clear documentation, knowledge assets, procedures, and operational guidance.
- Partner with Risk, Compliance, Privacy, Accessibility, and Technology teams to support platform governance and audit readiness.
- Monitor platform health, operational issues, vendor performance, and service improvement opportunities.
- Contribute to continuous improvement initiatives that improve consistency, compliance, and operational effectiveness.
- Explore AI and Emerging Learning Technologies
- Monitor trends in learning technology, workforce technology, automation, and AI-enabled solutions.
- Evaluate emerging capabilities and identify practical opportunities to improve learner experience and operational effectiveness.
- Support pilots, proofs of concept, and experimentation initiatives, including success measures and adoption considerations.
- Contribute to the responsible evaluation and adoption of innovation opportunities across the learning ecosystem.
- 5+ years of progressive experience in learning technology, HR technology, analytics, business analysis, digital product support, consulting, or enterprise platform optimization.
- Experience supporting, implementing, optimizing, or governing enterprise technology platforms or business solutions.
- Knowledge of learning management systems, learning experience platforms, virtual learning technologies, or broader learning ecosystems.
- Strong analytical skills, including experience developing reports, dashboards, insights, or measurement frameworks.
- Ability to gather requirements, assess business needs, analyze complex information, and translate findings into practical recommendations.
- Strong stakeholder management, communication, facilitation, and consulting skills.
- Understanding of governance, risk, privacy, accessibility, and operational controls related to enterprise technology solutions.
- Ability to manage multiple initiatives in a fast-paced and evolving environment.
- Experience with Workday Learning, SumTotal, Degreed, Cornerstone, SuccessFactors, or similar learning platforms.
- Experience with Power BI, Excel, Tableau, SQL, or other reporting and data visualization tools.
- Exposure to AI-enabled learning solutions, automation, skills intelligence platforms, or emerging workforce technologies.
- Familiarity with agile delivery, product management, release management, or platform roadmap practices.
- Experience contributing to large-scale transformation initiatives or cross-functional enterprise programs.
Undergraduate degree, college diploma, or equivalent experience in Business, Technology, Analytics, Education, Human Resources, Information Management, or a related discipline.
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
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At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how we show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific
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