Learning and Development Designer III

TD; Markham; On-site; CAD 77,000 - 115,000; Full time

Job summary

TD is seeking a Learning & Development Designer in Markham, Ontario to design high-quality, blended learning solutions supporting business priorities. You will manage multiple projects, engage SMEs, and ensure accessibility and inclusion across programs.

The role emphasizes instructional design in a corporate context with a focus on impact, measurement, and continuous improvement. TD offers a comprehensive Total Rewards package and opportunities for growth.

Qualifications

• Design and contribute to the design of learning and development programs across delivery methods (frameworks, content mapping, storyboards).
• Understand business objectives to enable blended development approaches across design, development, delivery, and maintenance.
• Deliver multiple concurrent projects with regular updates using tracking tools and ensure accessibility and inclusion.

Responsibilities

• Lead SME and stakeholder engagement with regular updates (virtual or in person).
• Ensure learning solutions meet quality standards and success criteria while managing scope and risks.
• Provide maintenance plans and evaluation/measurement for program impact and currency.

Skills

Instructional design

Learning strategy

SME engagement

Project management

Stakeholder management

Education

Undergraduate degree

Postgraduate education in Adult Learning & Development

Job description

Work Location:Markham, Ontario, CanadaHours:37.5Line of Business:Human ResourcesPay Details:$76,800 - $115,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Design high quality, multi-approach blended learning and performance solutions on a variety of learning projects that support business strategic priorities, enable people strategies and impact key business measures.Job DescriptionKEY ACCOUNTABILITIESCUSTOMERDesign/ contribute to the design of learning and development programs, including instructional frameworks, content mapping, prototypes or drafts, narrative scripts and storyboards in various delivery methodsDemonstrate an understanding of business objectives to enable a blended development approach via design/ development / delivery / maintenance of a wide variety of learning and development solutions, programs and toolsRecommend the most effective blend of instructor–led, hands–on, and web–based learning to be used in a given solutionImplement and successfully deliver multiple concurrent projects of varying complexity, ensuring regular updates tracking toolsEnsure learner accessibility and principles of diversity and inclusion in designing a variety of learning solutions, leveraging established standards and templates where possibleSHAREHOLDERPrioritize and manage own workload to meet SLA requirements for service and productivityAct as a Subject Matter Expert with both practical and technical expertise in all areas of instructional design and development for all learning approachesDeliver effective, planned and consistent SME and stakeholder engagement and deliverables, including regular and effective SME communications and updates, whether virtual or in personEnsure projects and learning solutions meet quality standards and achieve success criteria while managing scope, risks and stakeholder engagement, and problem resolutionEnsure all learning solutions include both an appropriate evaluation & measurement plan and an agreed maintenance plan to enable both program impact and currencyProvide subject matter expertise in design, including knowledge of external best practices, emerging trends, and vendors; maintains best practices in areas of design; stays current in learning consulting and program evaluation and measurementTake an enterprise approach to design, development, learning consulting and evaluation; ensures common content and learning structures are leveraged consistently and to the greatest extent possible, supporting customization of design only where there is a validated business needProtect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.Contribute to a fair, positive and equitable environment that supports a diverse workforceLead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationshipsAct as a brand champion for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHSupport medium to high complexity projects and initiativesExpert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areasHandle projects with a medium to high risk profile and medium complexity, which could include maintenance workAct as a subject matter expert within their own area of specialty or a resource for othersLead projects of moderate to complex risks and resource requirements; may lead end-to-end processes or functional programsUse a balance of theoretical and practical methods to set standards and to contribute to new solutions and standards against which others will operateSolve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholdersTypically reports to a Manager / Senior ManagerEXPERIENCE & EDUCATIONUndergraduate degreePost graduate education in Adult Learning & Development preferred5+ years related experienceCertification in Instructional Technology/Human Performance Technology preferredWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.