Learner Operations Support Specialist

Robertson College; Winnipeg; On-site; CAD 42,000 - 44,000; Full time

Job summary

An education institution in Winnipeg seeks a Learner Support and Operations Specialist to enhance the learner experience. Responsibilities include attending meetings, responding to student inquiries, and assisting with operational processes. Ideal candidates should have a diploma and possess strong communication, problem-solving, and analytical skills. Full-time, permanent position with a salary of $42,000 - $44,000 per year and various benefits.

Benefits

Dental Care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match

Vision care

Qualifications

• 2-3 years of related experience in a similar environment.
• Ability to multitask and manage deadlines in a fast-paced environment.
• Highly self-motivated and self-directed.

Responsibilities

• Attend faculty/staff meetings and training sessions.
• Respond to student questions and concerns.
• Collaborate with other teams to assist learners.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Analytical thinking

Digital literacy

Education

Diploma in business or administrative office assistant

Job description

Overview

Reporting primarily to the Manager of Learner Engagement, the Learner Support and Operations Specialist is a member of the Operations team and supports the learner experience at Robertson College. This role will co-report to the Manager of Operations.

Key Responsibilities

Learner Support

• Attend faculty/staff meetings and training sessions.
• Respond to student questions and concerns, documenting all correspondence in the student file.
• Maintain regular contact with assigned learners and follow the Learner Review Committee process guidelines.
• Collaborate with other teams to assist learners while actively participating in the Learner Review Committee.
• Promote and communicate learner resources, including software and the Student Portal.
• Print & prepare Diplomas & Transcripts for mailing to graduates.

Operations Support

• Assists the Manager with ongoing program scheduling changes (as needed) in collaboration with other teams and departments.
• Participate in enrollment audits for upcoming courses and program starts.
• Assists the Manager with reviewing and maintaining the instructor information sheets.
• Assists the team with weekly course instructor content audits for course starts.
• Enroll students in courses (as needed).

Documentation/Records/Process reviews

• Review and evaluate procedures and make necessary updates to process documents continuously.
• Review student files before graduation to determine graduation eligibility.
• Process legal name change requests and add this data to the student record system.
• Performs other duties/participates in special projects as assigned.

Minimum Qualifications

• Diploma in business, administrative office assistant, or similar.
• 2-3 years of related experience in an environment.
• Strong communication and customer service skills and ability to build and maintain effective working relationships with students and team members.
• Ability to multitask and manage deadlines in a fast-paced environment.
• Highly self-motivated and self-directed; objective-oriented with a high level of attention to detail.
• Strong problem-solving, analytical, and critical thinking skills. Attention to detail.
• Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.
• Strong computer and digital literacy skills.
• Ability to work in a diverse, inclusive environment.
• A clear criminal record check.

Job Details

• Job Type: Full-time, Permanent
• Location: In-person - Winnipeg Campus
• Schedule: 8 AM- 4 PM (Monday - Friday)
• Salary: $42,000 - $44,000 per year

Benefits

• Dental Care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Eligibility to Work in Canada

All applicants must be legally eligible to work in Canada. You will be required to provide documentation demonstrating your eligibility, such as a valid work permit or proof of Canadian citizenship or permanent resident status.

Why Work With Us

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team\'s differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us! If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like to hear from you! If you would like to request reasonable accommodations for the interview process, please let us know.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives some of our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

In Alberta, we acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.

We thank all applicants, but only those selected for an interview will be contacted.