Leader, Strategic Transformation (Quality & Safety)

Fraser Health; Surrey; Hybrid; CAD 76,000 - 109,000; Full time

Benefits offered by this job

Four weeks of vacation

Comprehensive health benefits

Pension plan

Hybrid work model

Job summary

Fraser Health Authority in British Columbia is seeking a strategic Leader, Quality & Transformation to guide multi-disciplinary teams through large-scale change initiatives that improve patient and provider experiences. You will design, implement and evaluate cross-organizational programs within the Quality portfolio, partnering with executive sponsors to align plans with Fraser Health’s priorities.

The role requires deep health system knowledge, strong project and change management skills, and

Qualifications

• Master’s degree in health administration or related discipline.
• Ten years’ recent experience leading change and transformation in a large healthcare environment.
• Valid BC driver’s licence and access to a vehicle for business purposes.
• PMP/Prosci or equivalent certification is an asset.

Responsibilities

• Leads multi-stakeholder, organization-wide strategic initiatives from current state to the desired future state; provides leadership to executives and sponsor groups.
• Manages coordination of strategic initiatives; develops and oversees transformation plans and budgets.
• Oversees recruitment and professional development of staff; conducts performance assessments for Senior Consultants.
• Provides leadership to a team of Senior Consultants and secures external partnerships when needed.
• Identifies and manages budgets and resources; reports to sponsors on progress and variances.
• Develops stakeholder engagement strategies and communications plans.
• Applies project and change management principles to achieve effective outcomes.
• Establishes team structure and sponsorship for transformation initiatives.
• Assesses impacts from a systems perspective and coordinates with related initiatives.

Skills

Project management

Change management

Leadership

Stakeholder engagement

Healthcare knowledge

Education

Master’s degree in Health Administration or related discipline

PMP or Prosci or equivalent certification

Job description

Salary

The salary range for this position is CAD $55.25 - $79.42 / hour

Lead Quality and Safety Transformation to Shape the Future of Healthcare

Are you a dynamic and strategic leader with a passion for making a positive impact in healthcare? Do you find fulfillment in improving quality and safety in complex healthcare environments? Do you have experience bringing together diverse groups of healthcare professionals to develop new initiatives and programs? If so, we have an incredible opportunity for you to be part of a well-established team and take the lead on transformative projects that will shape the future of healthcare!

The Opportunity

Bring your initiative, client service focus, systems level thinking and leadership skills to our dynamic team of seasoned project and change professionals. This Leader role is aligned to the Quality & Safety portfolio and focused on patient and provider experience priorities. You will be supporting a program of integrated regional initiatives in the Fraser Health Quality strategic pillar. As Leader within the Strategic Transformation Team, you will lead members of our internal consulting team (senior consultants and coordinators), and partner with executive sponsors (vice-presidents, executive directors, directors and/or medical leaders) across the region to ensure plans for Fraser Health’s highest priority, cross-organizational change initiatives, are successfully designed, implemented, integrated and evaluated.

What You’ll Do

Our Leaders support diverse portfolios, leading alongside clinical and corporate sponsors to facilitate collaboration between cross-functional teams and bring cutting edge ideas to the table. Your work will contribute to the improvement of healthcare processes, enhance the quality of patient and client care, and will make a meaningful difference in the lives of the individuals and communities that Fraser Health serves. Your expertise in leading teams, along with proven, applied skills in project and change management will be the driving force behind transformative initiatives that directly impact patient outcomes and organizational success.

Who We Are: The Strategic Transformation and Project Delivery Team

The Fraser Health Planning & Transformation department values a culture of openness, partnership, creativity and innovation where we recognize each other’s expertise, honour the contributions of everyone and have each other’s back. Your ideas will be welcomed as we collectively strive to push the boundaries of what's possible in healthcare. We provide ongoing professional development opportunities and a vibrant and inclusive work environment that supports flexibility and hybrid work models.

The ideal candidate for this role will:

• Have an in-depth understanding of the health care system and Fraser Health at both strategic and operational levels. Experience of clinical operations and knowledge of quality and security in healthcare would be beneficial.

• Have proven project management expertise: You've successfully led a complex portfolio of inter-related projects from initiation to completion, demonstrating a keen ability to navigate challenges and deliver exceptional results.
• Be a change management champion: You're not just comfortable with change; you thrive on it. Your experience in change management will be pivotal in ensuring seamless transitions and maximizing the positive impact of our improvement initiatives.
• Have proven experience engaging and partnering with clinical operations

• Have a passion for healthcare: Your insights will drive projects that directly impact patient care and organizational success. Experience in a large health organization would be beneficial.

• Have a collaborative spirit: We believe in the power of teamwork. Your ability to collaborate effectively with diverse teams and impacted parties is essential for success in this role.

• Have a Master’s degree in health administration or a related discipline supplemented with project and change management courses: PMP and Prosci (R) or other certification/designation in leadership, project and change management would be an asset.
• Have ten (10) years’ recent, related experience in an environment focused on delivering change/transformation initiatives using project and change management methods in a large, complex environment, including supervision of others.
• Have access to a vehicle for business related purposes.

Valued benefits

Joining our team offers you opportunities to work in a rapidly growing organization, with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Detailed Overview

The Leader, Strategic Transformation is the principal agent for change who seeks to shift or transition a major part of the Organization from a current state to a desired future state. The Leader ensures that the plans and goals of the executive sponsor are successfully designed, implemented, integrated and evaluated as they relate to the requested redesign, restructure and reconfiguration of their service area. Where applicable, the Leader may provide subject matter expertise during the client’s planning process. The Leader oversees and manages the budget specified for the change process and is required to assemble, direct and supervise a team of Senior Consultants that will ensure the Leader's blueprint for change is done effectively, efficiently, on time and on budget.

Responsibilities

1. Leads multi-stakeholder, organization-wide strategic initiatives from current state to the desired future state through idea generation, planning, design, implementation and evaluation; provides subject matter expertise and leadership on the strategic initiative to the executive sponsors or sponsor group (e.g., steering committees) throughout the change initiative.
2. Manages the overall coordination of strategic initiatives from a strategic change context; develops, oversees and manages the overall transformation plan on behalf of the sponsors; where appropriate, co-manages non-Strategic Transformation Team project resources working collaboratively with other support groups in the organization that are critical for the successful execution of the change.
3. Participates in the recruitment of staff and manages the professional development of employees through the formal assessment of training needs and the development of training plans: responsible to oversee and as required, participate in the management of human resource matters; prepares and conducts performance assessments for the Senior Consultants, Strategic Transformation.
4. Provides work direction and leadership to a team of Senior Consultants, Strategic Transformation throughout the initiative(s) assigned to them and ensures strategic transformation resource needs are assigned appropriately; secures and manages contractual relationships with external consultants, as needed.
5. Identifies and manages resources and budgets required to complete strategic transformation work; develops a budget report and schedule for monitoring expenditures and variance analysis of all assigned aspects of the initiative and reports regularly to the sponsor(s).
6. Identifies and manages key stakeholder strategies and works collaboratively with Communications to develop appropriate communication strategies.
7. Applies project and change management principles to develop engagement strategies and action plans to maximize likelihood of success; working collaboratively with Organizational Development as required.
8. Identifies, establishes, and oversees the appropriate team structure and membership required for the strategic transformation initiative(s) including sponsorship, champion, steering committee and delivery/implementation teams, as well as, FH and external resources.
9. Assesses the impact of strategic transformation initiatives from a systems perspective and manages the impacts and interdependencies with other initiatives happening in FH; supports the Director, Strategic Transformation in the STT prioritization process with the Executive Team.
10. Develops and/or oversees the development of relevant documentation (e.g., statements of work, proposals, charters, work plans, risk management plans, and change management plans,, etc.); working collaboratively with Health and Business Analytics and other departments on developing effective measurement systems to track progress towards achievement of results/outcomes.
11. Partners with other departments in the development, maintenance and promotion of the organization’s repeatable and sustainable initiative, project, and change management processes.
12. Participates in the evaluation and refinement of tools and methods utilized by the Strategic Transformation Team, as required; champions the various STT methodologies; assists in the development and presentation of initiative, project, and change management coaching, mentoring and instruction strategies and materials.

Qualifications

Education and Experience

Master's degree in Health Administration or related discipline supplemented with project and change management courses. Ten (10) years' experience including five (5) years in a project management role and the supervision of others, or an equivalent combination of education and experience.

Valid BC Driver's Licence and access to a vehicle for business related purposes.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Expert knowledge of change and project management principles coupled with an indepth understanding of the healthcare system at both the strategic and operational levels.
• Knowledge of other health care disciplines and their role in health care.
• Ability to operate a PC and effectively utilize a variety of software applications to support the initiative management activities.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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