Leader, PI Customer Experience

BrokerLink; Sherwood Park; On-site; CAD 80,000 - 110,000; Full time

Job summary

BrokerLink is seeking a Leader, PI Customer Experience in Sherwood Park to build and lead a high-performing team focused on excellent customer service. The role requires strong leadership in an insurance environment, strategic growth initiatives, and collaboration across multiple locations, all while promoting a flexible work culture. The company offers competitive benefits and opportunities for professional growth.

Benefits

Flexible health and dental benefits

Personal Spending allowance for healthy lifestyles

RRSP with company matching

Employee Share Purchase Plan (TSX: IFC) with matching

Dress according to your schedule

Competitive salary plus bonuses

Paid time off including personal, volunteer, exam/study

Recognition as one of Canada's best employers (Kincentric 2024)

Qualifications

• Leadership experience in an insurance brokerage is essential.
• Proven track record of managing engaged teams across multiple locations.
• Willingness to travel within the region as needed.

Responsibilities

• Build and lead an engaged team to enhance customer experience.
• Drive growth through developed business strategies and regional marketing.
• Manage engagement, service quality, and budget oversight.

Skills

Strong communication

Negotiation skills

Analytical skills

Problem-solving skills

Team collaboration

Education

Degree in a related field or equivalent work experience

Job description

Join to apply for the Leader, PI Customer Experience role at BrokerLink .

We are looking for a Leader, PI Customer Experience to join BrokerLink at our Sherwood Park, AB location on a Permanent Full Time basis.

About BrokerLink

Being part of BrokerLink means living our values : acting with integrity, respecting others, maintaining a customer-driven mindset, striving for excellence, and showing generosity. We foster diversity and inclusion to ensure a respectful work environment.

We seek individuals committed to providing top-tier customer service and professionalism. We invest in our team members' growth and success, offering numerous opportunities and a flexible work environment across over 200 offices nationwide.

Perks of Working with Us

• Flexible health and dental benefits
• Personal Spending allowance for healthy lifestyles
• RRSP with company matching
• Employee Share Purchase Plan (TSX : IFC) with matching
• Dress according to your schedule
• Competitive salary plus bonuses
• Paid time off including personal, volunteer, exam / study, jury duty, starting at 3 weeks vacation / year
• Recognition as one of Canada's best employers (Kincentric 2024)

Key Responsibilities

• Build and lead an engaged team
• Drive growth and enhance customer experience
• Develop and implement business strategies
• Coordinate regional marketing initiatives
• Recruit, coach, and develop team members
• Manage engagement and ensure service quality
• Improve customer experience through tools and programs
• Handle escalated issues and maintain insurer relationships
• Assist with budget management

Candidate Requirements

• Equivalent skills and experience are welcome to apply
• AIC - General Level 2 or equivalent required
• Leadership experience in insurance brokerage
• Proven track record of managing engaged teams across multiple locations
• Experience in a hybrid work environment
• Strong communication and negotiation skills
• Team player and collaborator
• Degree in a related field or equivalent work experience
• Ability to manage projects with multiple stakeholders
• Analytical and problem-solving skills
• Willingness to travel within the region as needed

We thank all applicants; only those selected for an interview will be contacted. We are committed to accessibility and will provide accommodations upon request. Join us to make a difference!

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Customer Experience Leader • Sherwood Park, AB, Canada