Leader, Account Management

Interac; Toronto; On-site; CAD 175,000 - 195,000; Full time

Benefits offered by this job

Vacation & wellness days

Benefits coverage

RRSP program

Hybrid work model

Employee assistance program

Parental leave top‑up

Donation matching

Job summary

Interac is seeking a Leader, Account Management to drive post‑sale relationships across commercial and government clients in Canada. You will lead a team of Account Managers, focus on net revenue retention, renewals, and expansion, and guide expansion strategies for high‑potential accounts.

You will partner with the BD Sales Leader, surface client feedback for roadmap alignment, and coach your team to excel in executive relationship management and renewal negotiations.

Qualifications

• Proven track record leading account management teams.
• Experience with government or commercial enterprise accounts in Canada.
• Strong commercial instinct for expansion within existing accounts.
• Experience with renewal negotiations and pricing discussions.

Responsibilities

• Lead post‑sale relationship for commercial and public sector clients.
• Set KPIs across CSAT, renewals, upsell ARR and expansion pipeline.
• Develop structured account management motions and cadences.
• Identify upsell opportunities within existing client base.
• Collaborate with the BD Sales Leader on handoffs and expansion strategy.
• Serve as executive sponsor for strategic accounts.
• Coach and develop a high‑performing Account Management team.
• Upskill team in MEDDPICC application and Trusted Advisor positioning.

Skills

Account leadership

Enterprise accounts

Government accounts

Renewals management

Upsell capabilities

Churn prevention

MEDDPICC

Executive relationships

Tools

CRM system

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry‑leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Leader, Account Management role will report to the Head, Business Development. This role leads Interac's account management motion across the commercial and public sector segment – retaining, expanding, and deepening relationships with existing enterprise and government clients on Interac Verified and the broader product portfolio. You’ll lead a team of Account Managers and be accountable for net revenue retention, expansion ARR, renewal rates, and Client Satisfaction (CSAT) across a client base that includes a diverse group of large enterprise clients, government agencies and technology platforms.

What You Will Do:

• Leading team accountable for the post‑sale commercial relationship for the commercial and public sector client base — driving retention, renewal, and expansion as the primary growth levers.
• Set and hold the team accountable to KPIs across CSAT, renewals, upsell ARR, and expansion pipeline.
• Build structured account management motions: executive relationship cadences, QBRs, health scoring, and proactive risk identification.
• Identify and execute upsell and cross‑sell opportunities within the existing client base — expanding wallet share across the Interac product suite (Interac Verified, eTransfer solutions, Konek, and new product launches).
• Partner closely with the BD Sales Leader to ensure clean handoffs from new logo close to onboarding, and to align on account expansion strategy for high‑potential clients.
• Serve as executive sponsor for strategic accounts – engaging at the C‑suite and senior government level to reinforce Interac's value and deepen the partnership.
• Partner with Product and Solutions teams to surface client feedback, influence the roadmap, and ensure clients are fully utilizing the capabilities they’ve contracted.
• Coach and develop a high‑performing Account Management team — running account reviews, renewal strategy sessions, and performance management with rigor.
• Upskill the team across core account management competencies: executive relationship development, value realization storytelling, expansion selling, MEDDPICC application in renewal and upsell cycles, and positioning as a Trusted Advisor to clients.

What You Bring:

• Proven track record leading an account management team – consistently delivering against Revenue, renewal, and expansion targets across a complex enterprise and/or government client base.
• Experience managing government and/or commercial enterprise accounts in Canada; you understand the dynamics of multi‑year contracts, procurement cycles, and institutional relationship management.
• Strong commercial instinct – you can identify expansion opportunities within an existing account and coach your team to do the same without waiting for the client to ask.
• Deep familiarity with client success and account management frameworks: health scoring, QBR design, escalation management, and churn prevention.
• Hands‑on experience with renewal negotiation, pricing conversations, and contract restructuring.
• Exceptional interpersonal skills with a proven track record of fostering positive relationships with stakeholders, clients, and team members.
• A player‑coach instinct - equally effective building a client relationship at the executive level and developing your team’s skills in the same room.
• Eligibility to work for Interac Corp. in Canada on a full‑time basis.

What We’re Offering:

The hiring range for this position is $175,000 CAD to $195,000 CAD, and you will also be eligible for our short‑term incentive plan. The exact amount will depend on factors such as skills, experience, and job‑related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well‑being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer‑paid benefits coverage for peace of mind
• Market‑leading employer‑funded RRSP program to invest in your future
• Flexible hybrid work model for better work‑life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top‑up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose‑driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.
• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre‑Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include Canadian Criminal Credit Check, Canadian ID Cross‑Check, Public Safety Verification, 5‑year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [e-mail]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.