Lead Visual, Full Time, Granville - West Elm

WILLIAMS SONOMA; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead, Visual to enhance customer experiences and support the management team. This role involves operational functions, ensuring visual and cleanliness standards, and serving as a role model for sales associates. The ideal candidate will have a passion for customer service, strong leadership skills, and experience in retail sales. Join a team that values diversity, equity, and inclusion while offering competitive compensation and benefits. If you are ready to make a positive impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Generous discount on all brands

RSP plan and investment opportunities

Wellness program

Paid vacations and holidays

Health benefits including dental and vision

Qualifications

• Proven ability to motivate and influence others through personal actions.
• Experience in retail sales with shift supervision preferred.

Responsibilities

• Perform operational functions: open and close the store, register functions.
• Ensure store meets visual, cleanliness, and safety standards.
• Provide training and coaching expertise to associates.

Skills

Effective communication

Leadership skills

Organizational skills

Sales generation

Customer service

Education

1-3 years retail sales experience

1-2 years experience in home-related design

Job description

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Rejuvenation, Mark & Graham, West Elm, and Outward. We offer beautifully-designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and outdoor spaces. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate.

In accordance with the Accessibility for Ontarians with Disabilities Act (the 'AODA') in Ontario, Williams-Sonoma Canada complies with all applicable requirements of the AODA and provides accessibility for all applicants and associates with physical and mental disabilities during recruitment and employment.

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Lead, Visual role

You will provide daily support to the management team by performing opening and closing routines, providing supervision to ensure the store meets financial goals and associates are providing World-Class service to our guests. You will perform operational functions in the assigned area of accountability Sales to ensure the store meets company expectations.

Responsibilities

1. Effectively perform operational functions: open and close the store, register functions, and back office procedures.
2. Ensure store meets visual, replenishment, cleanliness, safety, and back of house standards during manager-on-duty shifts.
3. Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
4. Utilize Selling Essentials and training resources to educate team on product, improve selling skills, and achieve business goals.
5. Provide training and coaching expertise to associates in selling, product knowledge, clienteling, and in-home services.
6. Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Criteria

1. Effective communication, organization, and leadership skills.
2. Proven ability to motivate and influence others through personal actions and examples.
3. Ability to be active, standing, walking, bending, climbing, reaching, and lifting for extended periods of time, required throughout the workday.
4. 1-3 years retail sales experience with shift supervision experience preferred.
5. 1-2 years experience in home-related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required).

Physical Requirements

1. Must be able to be mobile on the sales floor for extended periods of time.
2. Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
3. Full-time associates are expected to have open availability to meet the needs of the business.
4. Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and two during the week (Monday to Thursday).

Our Mission Around Diversity, Equity & Inclusion

We believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day.

Benefits Just for You

This role offers a competitive compensation package including pay and benefits. The anticipated pay range for this role will be: $21.50-$24.50 per hour.

1. A generous discount on all Williams-Sonoma, Inc. brands.
2. A RSP plan and other investment opportunities.
3. A wellness program that supports your physical, financial, and emotional health.
4. Paid vacations and holidays (full-time).
5. Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).

Your Journey in Continued Learning

1. Individual development plans and career pathing conversations.
2. Annual performance appraisals.
3. Cross-brand and cross-functional career opportunities.
4. Online learning opportunities through brand-specific resources and WSI University.
5. Leadership development opportunities.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.