Lead UX Designer

As a Lead UX Designer you’ll work closely with product managers, content strategists, UI designers, developers and researchers to create an elegant customer experience. As a creator of bar-raising experiences, you inherently look for ways to remove the difficult and make complex experiences feel easy, intuitive and have a seamless flow that helps our customers feel empowered. You confidently make — and defend decisions while creating user-centered online experiences in an agile environment.

About the Team

The UX Product Design team is looking for a passionate designer to join our cross-discipline user experience team solving complex problems for our customers in the legal and accounting space across the world. Our team loves solving tough problems and we hope you do too. Our work spans mobile, tablet, and desktop mobile experiences for all types of users. The team focuses on high-quality execution and high collaboration with our partners in product management and product engineering. It is an exciting time to work for Thomson Reuters as we move to bring the next-generation of software-as-a-service products to our customers.

About the Role

As a Lead UX Designer you will:

• Create and build – Rapidly iterate through journey maps, storyboards, user flows, sketches, wireframes, and other design artifacts to effectively communicate interaction and a dynamic content strategy. Have deep experience with responsive UI design methodology and processes (user-centered and iterative design). Create and set standards for prototypes used in UX research testing with industry leading tools.
• Be part of a collaborative team: Work closely with the UX Designers, Content Strategists, and UX Researchers in a collaborative team-oriented environment to create new products, features and functionality. Advocate for the user’s needs while developing features that align to the needs of the user. Set the bar for success on your team and your product.
• Be an Effective Communicator: Share ideas, lead peer-reviews, and exhibit strong listening skills. You justify and articulate design decisions during design reviews. You lead brainstorming and sketching sessions with product teams. You represent the voice of your team to cross-functional leadership and keep the product on track.
• Be Curious & Innovative: Continuously update yourself and your team by learning and leveraging new technologies and best practices within the field of user experience in order to enhance our practices. Turn user research and usability feedback into easy-to-use solutions. Gather, analyze, and synthesize UX needs for complex product and user requirements.

About You

You’re a fit for this role if you have:

• 8-10+ years design experience creating simple solutions for complex challenges
• Experience leading responsive design with case studies in your portfolio
• Deep Information Architecture and Interaction Design experience illustrated in your complex application design work
• Experience with industry leading prototyping tools
• Enjoy mentoring other designers to up their craft
• Strong portfolio of work that illustrates your process, your level of craft and the results you have driven
• Familiarity with Agile development
• Confidence in working with strong, passionate, fast-paced team environment
• Strong time-management, multi-tasking and prioritization skills
• Critical thinking and problem-solving skills
• Excellent written and verbal communication skills

Preferred qualifications:

• BA/BS in graphic design, fine art, visual communications, HCI or related field (or equivalent industry training / experience)
• Familiarity with: Web standards (W3C and 508) / best practices for interaction design and Accessibility

What’s in it For You?

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.